Revolutionizing Retail and CPG with IT Services and Solutions

Drive personalized experiences with AI, Automation, and Data Analytics

Connect with a Retail & Consumer Lead

Discover the Power of Digital Transformation in Retail

Explore how Hexaware empowers retailers to thrive in today’s dynamic market. Our AI-driven solutions and digital transformation strategies are designed to enhance customer experiences and streamline operations. Discover key benefits like improved order fulfilment and tailored strategies that drive efficiency. Join the community of successful retailers and unlock new growth opportunities with Hexaware.

Elevate Your Operations with AI-Driven Retail IT Solutions

Our Focus Areas

Redefining retail for growth and operational efficiency

Supermarkets

Blend online with brick-and-mortar retail for an engaging and unified shopping experience.

Convenience Stores

Drive omnichannel experiences and expansion of new channels, including digital payments.

Apparel & Footwear

Leverage latest technology and multi-tenant platform for an immersive experience.

Quick Service Restaurants

Automate processes, facilitate contactless delivery and rapid customization to meet unique needs.

Specialty Retailers

Drive personalized experiences while improving core supply chain capabilities through Automation and AI.

Consumer Packaged Goods

Transform and innovate to elevate the customer experience

Distribution

Forecast omnichannel demand and optimal transport routes

IT Solutions for Retail & CPG

Transform user experiences with seamless, engaging experiences at all touchpoints. Foster connections with personalization that elevate your brand and turn customers into evangelists. Transform relationships with exceptional experiences that add value and help drive competitive agility and sustainable growth.

Reimagine your IT landscape by streamlining and enhancing business processes, driving efficiency, innovation, and optimized operations. Unlock your organization’s full potential with holistic technology transformation across the entire consumer/retail value chain for maximizing business value.

Revolutionize your retail paradigm by leveraging predictive, actionable data insights to help identify new revenue streams and grow existing ones with margin improvements. Benefit from tangible business outcomes driven by AI and automation to become a thriving data-driven organization.

Harness automation, analytics, and AI to overcome operational challenges, efficiently manage scale, and maintain seamless business operations. Embrace innovation for a future-ready retail landscape with Hexaware’s proprietary product engineering, cloud solutions, and automation tools.

IT Solutions for Retail & CPG

Retail & CPG Services Capabilities

Unified experience and digital self-service – Strategy, Design, Engineering
Omnichannel shoppable commerce
Micro personalization and localization
AR/VR-led remote assistance & virtual showrooms

Cloud transformation (Applications, Data and Infrastructure)
AI/ML-led demand plan, assortments, replenishments, and allocations
OMS evaluation and Fitment
Supply chain simulation, control towers
IoT-led smart routing, assets tracking, and preventive maintenance

Enterprise data hubs and hybrid platforms – Visioning, strategic assessments, data engineering
Retail Analytics and data science cloud
Retail ML engineering and operations
Insights as a Service

Integrated technology and business operations
AI-enabled self-service for end users
Context-aware persona-based support
Contact center transformation through next-gen technologies

Accelerators, Frameworks, and Platforms

Intelligent Marketing for Retail

Hexaware’s Intelligent Marketing for Retail, a GenAI-powered suite with four modules—Marketing Data Foundation, AudienceMatch AI, Content Hub, and Social Media Command Center. Our solution helps you achieve smarter targeting, deeper customer insights, streamlined marketing operations and a stronger brand presence.

Dynamic Pricing Solution

Hexaware’s AI-Driven Dynamic Pricing Solution, powered by RapidPricer, enables real-time price optimization using data from various sources, including demand patterns, competitor pricing, inventory, and customer willingness to pay. It helps retailers build a data-backed pricing strategy and make timely, informed decisions to improve profitability and market responsiveness.

Client Stories

Hexaware is a critical partner for us. They have helped us build quality assurance, quality engineering, and support teams from the ground up. In the last year, these teams have helped us in achieving integrity at the stores. I appreciate Hexaware for bringing flexibility, agility, and cost-effectiveness to the table.

Murali Mohan Chakravarthy

Head of Software Development, Tesco

Success Through World-Class Partnerships

We leverage an extensive partner ecosystem to streamline workflows, enhance customer experience, and drive growth

Case Studies

View all case studies

Case Study

Custom Mobile App Development Improves Customer Experience and Drives 8x Revenue Growth

We helped a major C-store chain enhance customer experience with our retail IT solutions, offering a custom mobile app with curbside pickup, rewards, delivery, and contactless payments.

Case Study

Improved User Experience for a UK-Based Home Improvement Retailer

Hexaware transformed IT support for a UK home improvement retailer with context-aware retail IT solutions, cutting resolution times, improving user experience, and enhancing IT service management.

Case Study

Gen AI-Generated Product Descriptions Boost SERP by 25%, Conversion Rate by 20%

Hexaware’s GenAI solution streamlined product descriptions for a global wholesaler, boosting SEO, accuracy, and engagement while delivering tailored retail IT solutions for improved discovery and sales.

Case Study

Enhancing E-commerce Experience Through Customer Service Excellence

Hexaware revolutionized e-commerce CX for a global giant, improving brand experience and increasing customer loyalty, and revolutionizing retail and CPG with IT services and solutions.

Case Study

Azure Cloud Transformation for a Retail & Consumer Packaged Goods Company

Hexaware's IT solutions for retail industry help cut application maintenance costs and optimize data management for a Fortune 500 beverage company by migrating to Azure cloud.

Case Study

Unified Payroll Technology for a Footwear and Apparel Retailer

Hexaware delivered automated payroll operations as part of its retail IT solutions, standardizing processes across 15 countries while enhancing compliance, forecasting accuracy, and cost efficiency.

Case Study

Automotive Retailer Revamps Digital Operations

Explore how transforming IT operations for an automotive retailer resulted in a reduction of manual efforts, cost savings, and enhanced operations. Learn more about this collaboration here!