Retailer and CPG companies are racing to keep pace with innovations in ecommerce space to serve customers anywhere, anytime
Customers are benefactors of limitless choice; fingertip access to information, and low switching costs. Retailers must be ready at any moment to give them what they want, which can be a stretch for operations running on archaic business processes and technology.
Retail solutions and CPG companies need to be agile and flexible to cater to customers 24×7. Providing a personalized shopping experience is fast becoming an imperative, calling for a 360-degree customer view with seamless integration across all interaction channels. This requires a connected supply chain to enable omni-channel operations, respond to demand-supply fluctuations in real-time and make better pricing decisions.
Organizations are turning towards technology to do more than just support their businesses. Cloud, Machine Learning, AI, Microservices and APIs are being used to roll out new business capabilities and create a unique offering for customers, combining efficiency and experience.
Our clientele includes some of the leading and most innovative companies in sectors such as:
We want to be a strategic partner for our customers. We look to engage with them to define the way forward and corresponding roadmap with business objectives as the driving force. Our services encompass:
Optimizing your business through Artificial Intelligence and Machine Learning with solutions across the retail value chain is imperative to stay ahead and deliver maximum value. We bring a complete suite of solutions to do just that:
Channels for customer interaction have increased manifold and every channel provides an opportunity to build a relationship with your customer. You can build new capabilities for the digital world, including-
Global retail and CPG enterprises are looking to move on-premise legacy data warehouses to Azure or AWS to leverage the benefits of Cloud computing with a plethora of pre-built analytics components.
The journey to get to your future state analytics architecture without prior experience and knowledge in niche technologies and awareness of ROI.
Through our automation tools right from assessment to transformation stage, we can help you ensure accuracy in transformation and help deliver the project rapidly.
Some of the accelerators which we have built for Cloud EDMA will fast pace your data-focused projects like:
Retail & CPG companies constantly strive to improve profitability, reduce costs and increase revenue while improving customer experience and loyalty.
Hexaware’s integrated Business Process Services seamlessly merge front and back-office business functions and help in enhancing customer interaction models in order to create an emotional bond and improve customer loyalty, leveraging process improvement and augmentation of operational efficiencies.
Our business process services can help retailers to understand the concerns of the customer and deliver tangible benefits through a cost-competitive structure, unit-linked pricing model and comprehensive shared-service models:
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