Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
Total cost of ownership (TCO) is the full cost of owning an asset across its entire life, not just the purchase price. It includes buying, implementing, operating, maintaining, and finally replacing or disposing of the asset. In practice, the total cost of ownership definition shifts the focus from the initial price to the overall value and cost over the full life of the asset.
Key components of total cost of ownership include acquisition costs (purchase, setup, implementation), operating costs (energy, licenses, labor), maintenance and support, training, downtime, upgrades, and disposal or replacement. A simple total cost of ownership example is comparing two software tools by adding five years of license, integration, training, support, and migration costs for each.
If you want to know how to calculate total cost of ownership, list every cost category across the asset’s life, estimate each cost over a defined period, then add them. A basic total cost of ownership formula is: TCO = Purchase and Setup Costs + Operating Costs + Maintenance and Support + Upgrade and End-of-Life Costs. This lets you compare alternatives on a like-for-like basis.
Calculating total cost of ownership supports better long-term decisions, more accurate budgeting, and stronger vendor negotiations. It reveals hidden expenses that a simple price comparison can miss and shows where you can reduce total cost of ownership through better design, sourcing, or operations. This helps organizations balance cost, risk, and performance more intelligently.