ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Process Automation

What is Process Automation?

Process Automation refers to the use of technology to perform recurring tasks or processes where manual effort can be replaced. It centers on streamlining business operations by automating workflows, reducing human intervention, and improving efficiency. In essence, process automation is the application of technology—such as software, artificial intelligence, and robotics—to automate routine business processes, leading to faster, error-free, and consistent outcomes.

Process Automation Versus Robotic Process Automation (RPA)

While both process automation and robotic process automation (RPA) focus on improving efficiency, they differ in scope and complexity. Process automation is a broad term that includes any use of technology to automate workflows or repetitive tasks. In contrast, robotic process automation specifically refers to software robots that mimic human actions to automate rule-based, structured processes. Advanced forms, like intelligent process automation and hyperautomation, integrate AI and machine learning to handle more complex, decision-based tasks, elevating traditional business process automation approaches.

What Are the Benefits of Process Automation?

Implementing a strong process automation strategy offers numerous advantages, such as:

Increased efficiency and productivity through workflow automation.
Reduced operational costs by minimizing manual labor.
Improved accuracy and consistency, lowering the risk of errors.
Enhanced compliance and auditability using digital records.

Scalability through end-to-end process automation. Leveraging business process services or Intelligent Process Automation Services can further accelerate these benefits, maximizing ROI and supporting long-term business growth.

What Types of Processes Can Be Automated?

A wide variety of workflows are suitable for business process automation, including:

Data entry and data migration tasks.
Invoice processing and accounts payable.
Employee onboarding and HR management.
IT support ticketing and request handling.

Customer service inquiries. With advances in intelligent automation and hyperautomation, even complex, multi-step, and decision-driven processes can be automated, enabling end-to-end process automation across departments.

Is Process Automation Expensive to Implement?

The cost associated with process automation depends on the scope, technology, and complexity of the processes involved. While initial investments may be required for software, training, or intelligent process automation services, the long-term savings from increased efficiency, reduced errors, and lower labor costs often outweigh the upfront expenses. Cloud-based and modular business process services also make it easier and more affordable for businesses of all sizes to adopt workflow automation.

How to Implement Process Automation Successfully

To implement process automation effectively:

Identify suitable processes for automation and define clear goals.
Select the right types of process automation and supporting technologies, such as robotic process automation or intelligent automation.
Develop a robust process automation strategy that includes change management and employee training.
Measure results and continuously optimize your automated workflows. Partnering with experts in intelligent process automation services or leveraging business process services can further ensure a smooth transition and lasting success.

Can Process Automation be Customized to Fit My Business Needs?

Modern process automation solutions offer high levels of customization. Whether you need workflow automation, end-to-end process automation, or advanced capabilities like intelligent process automation, solutions can be tailored to fit unique business requirements, industry demands, and integration needs. Working with specialized business process services ensures that your process automation strategy aligns perfectly with your goals.

What Industries Benefit the Most from Process Automation?

Process automation delivers value across numerous sectors, but industries with high-volume, repetitive, or regulated processes benefit most, such as:

Financial services (for business process automation in compliance, reporting, and transactions)
Manufacturing (for workflow automation and supply chain optimization)
Healthcare (for patient records and billing)
Retail (for inventory and order processing)

Telecommunications and IT (for service management) with the rise of intelligent automation and hyperautomation, virtually any industry can realize significant gains from adopting a comprehensive process automation strategy.

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