Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
Case Study
Our client, an online fashion retailer, faced significant challenges during seasonal sales, including overwhelming call volumes, delayed or canceled orders, and logistical issues. These problems led to a surge in customer dissatisfaction, with unhappy shoppers turning to social media to voice their concerns, which impacted the brand’s reputation.
Hexaware intervened to ensure sustainable growth in the client’s customer service operations. We introduced a comprehensive order management process and a robust recruitment process and enhanced the client’s loyalty program, providing ongoing customer engagement and feedback. A specialized team was deployed to analyze trends and handle escalations, while a live reporting tool was developed to monitor service levels and maintain high call quality.
Discover how Hexaware transformed customer service for this retailer.
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