Transforming Pre-employment Background Screening with Intelligent Automation

Client

Our client is a global provider of background check solutions, including pre-employment screening and compliance, to businesses worldwide. Through agile, technology-driven solutions, the 6,000+ people-strong company enables organizations to enhance their decision-making and talent acquisition processes.

Challenge

The client faced growing inefficiencies that affected both their operations and revenue:

• Turnaround times for verifications stretched to 8–2 days, far beyond the required 24 hours.
• Heavy reliance on manual research created delays and increased resource strain.
• “Unable-to-Verify” cases rose from 9% to 13%, directly impacting revenue.

Solution

We introduced an automation-driven approach to streamline processes, improve accuracy, and save time:

• Research Bot: Enabled research automation using Google, Yellow Pages, and corporate databases to identify contact numbers and update records seamlessly.
• Tracers Bot: Programmed to follow standardized procedures (SOPs) to process cases after call completion, minimizing manual intervention.
• Online /AI Bot: End-to-end automation of online verification cases, eliminating the need for manual calls and ensuring real-time database updates.

Benefits

Leveraging AI and automated background checks, we delivered transformational results for the client organization:

• Improved Productivity: Overall productivity increased by 30%.
• Faster Research Times: Reduced research time from 10–12 minutes to just 1–2 minutes.
• Higher Accuracy: Achieved an industry-leading accuracy rate of 99.95%.
• Reduced UTV Cases: “Unable-to-Verify” cases dropped from 11% to 8%, improving overall efficiency.
• Day 1 Closures: Increased same-day case closures by 40%.
• Lower Effort: Manual efforts were reduced by 35%, freeing teams to focus on higher-value tasks.

Summary

A leading background verification provider faced escalating delays and inefficiencies caused by manual processes, including lengthy research times and rising “Unable-to-Verify” cases. Hexaware introduced am automation-driven approach, using AI-powered bots to streamline workflows, reduce research times to under 2 minutes, and achieve near-perfect accuracy of 99.95%. The result was a remarkable 109% increase in productivity and a seamless, cost-effective verification process.