Innovative Solutions for Employee Engagement and Global Impact

Client

The client is one of the Big Four accounting firms, headquartered in the UK, recognized for their extensive corporate responsibility initiatives aimed at creating sustainable, inclusive social impact globally.

Challenge

The company wanted to positively impact the futures of 10 million people, creating an impact that will grow to benefit 1 billion people by 2030. However, they faced several obstacles:

• The company’s traditional, manual processes made it challenging for employees to engage easily in corporate social responsibility (CSR) activities.
• Each business unit had its own CSR programs, preventing employees and managers from having a unified view across the company.

The CEO envisioned a centralized platform to unify CSR efforts, allowing employees across geographies to collaborate and contribute meaningfully to social causes.

Solution

Hexaware developed a scalable, cloud-native employee engagement platform tailored to the client’s needs. The key aspects of Hexaware’s scope included:

• Cloud Native Design: Leveraged a cloud-native architecture for flexibility and scalability
• Product Development and UX Design: Designed a user-friendly interface enabling employees to browse and join CSR initiatives based on their interests, location, and skills
• Global Rollout: The platform was deployed across 50 countries, enabling global participation
• Automation and Digital Quality Assurance: Integrated intelligent automation for streamlined processes, reducing manual effort and ensuring platform reliability

The platform allowed employees to self-nominate for CSR initiatives, browse opportunities near their location, and engage based on their skills and availability, contributing to the client’s vision of mobilizing a million employees for social change.

Benefits

The employee engagement portal achieved substantial success, bringing measurable benefits to the client:

• Widespread Engagement: Deployed across 50 countries with 7,041 CSR opportunities and 289 published initiatives.
• High Participation: Generated over 110,000 platform visits, with 4,261 applications submitted by 2,767 employees.
• Streamlined CSR Operations: Automated tools enabled seamless processes, encouraging higher engagement and collaboration across teams.
• Scalability and Adaptability: Designed to allow the ongoing addition of new CSR opportunities, supporting the client’s long-term impact goals.

Summary

Hexaware partnered with a Big Four accounting firm to develop a global employee engagement platform that unifies CSR initiatives, empowering employees to make a difference. Through intuitive design, cloud-native scalability, and automated tools, the platform helped drive participation, streamline CSR processes, and support the leading professional services firm’s mission to create social impact at scale.