An US based Employee Benefits company with expertise in Self-funded Health and Benefits administration and Fitness management required support assistance for their end-to-end IT Infrastructure and environment.
Hexaware proposed an infra-support solution based on based on automation and modernization. We provided a standardized process framework leveraged with the Service Now IT Service Management Platform for integrating people processes and technology elements. The innovative IT automation offerings provided for their IT infrastructure management services included tensai® for AIOps, Dock IT, ART, Chatbots and more.
The automation suite, AI and infra-support solutions provided by Hexaware delivered
- Overall tangible savings of 15-20%
- 15% reduction in ticket volumes
- Savings in terms of licensing costs and more
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