Hexaware- NextGen IT & Digital Transformation Technology Blog

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During 2017, we saw headlines of RPA projects failing by 30 - 50% and a good insight by HfS Research & Hexaware Technologies (The State of Automation & AI) showing some of the probable causes. My own experience is based on conversations with COOs on their RPA strategy and I am invariably greeted with ‘Yes, we have that under control and everything is going on well’. My next question goes along the line of ‘So your operational budgets must have reduced significantly’ which causes a pregnant silence followed by ‘… Well, no it has probably gone up … but it’s…
Posted by John Geoghegan
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January 25th, 2018
On-boarding Artificial Intelligence - A Reality Check Recently, iPhone 8 was launched with much fanfare. There were advertisements all over the places during this festival season announcing its arrival and availability. Apple is emphasizing on 4 differentiators in the new iPhone, namely All-glass design, Advanced cameras, Wireless charging and A11 bionic chips. Coming from the stable of Apple, these are all bleeding edge innovations. While the first 3 are straightforward, what caught my attention was the coming-up the age of mobile computing chips as a major differentiator. On further diving-in, I somehow feel it is evident that this product will…
Posted by Chinmoy Misra
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November 28th, 2017
Few businesses stand to gain as much from automation as insurance companies, but few businesses encounter as many challenges when they try to implement it. This is why we bonded together with our partner WorkFusion, a leading SaaS based automation solution platform that lets enterprise leaders digitize their global operations, to host "Beyond RPA: Optimizing standard RPA and the path to Intelligent Automation in insurance operations," a webinar that focused on how the latest generation of RPA (which incorporates cognitive automation capabilities) can transform claim processes, an area that is too complex for traditional RPA. Our and Workfusion‘s goal was…
Posted by Shishir Vahia
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October 26th, 2017
Three observations: 1. A few months ago, there was a curious article doing the rounds: Programmers who use spaces to indent their code are paid 9% more compared to programmers who use tabs. This result held, even after controlling various factors, such as: the programming language, numbers of years of experience, country etc. Now, let’s observe what is going on here.   2. Anecdotally, we have all seen programmers who are orders of magnitude more effective than others in achieving their tasks; this sets up a virtuous positive feedback loop, where the effective programmers are recognized and rewarded, and that,…
Posted by Krishna Kumar
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October 26th, 2017
Part 4 (This is fourth and final in series of a 4 parts essay Blockchain 101. For previous articles, please click part 1 , part 2 & part 3) Some Killer Blockchain Apps Blockchain has tremendous potential in the banking sector and other emerging industries. Let’s take a look at some of the typical banking sector applications: Land Records 70% of land titles are tenuous in the world. Immutable land records can be created by providing protection to marginalized land-holders like farmers in India. Colored coins are top-of-stack innovations that exploit a blank field within each Bitcoin, to record unrelated…
Posted by Rahul Sharma
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July 18th, 2017
Part 3 (This is the third blog in series of a 4 part essay on Blockchain 101. For the previous articles, please click part 1 & part 2) Architecture Blockchain has a stacked architecture. Let's try to understand it with a Bitcoin's stack that serves as the model and template for all other Blockchains. At the bottom of the stack is the Bitcoin Blockchain: a database of all transactions, grouped into 'blocks' and replicated across thousands of 'nodes'. It is monolithic and scale sensitive (there is only one), and it becomes more reliable and robust as the number of nodes…
Posted by Rahul Sharma
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June 27th, 2017
Today, we live in the cross roads of rapidly changing customer expectations. Every customer desires a consistent personalized experience when interacting with a Company's products, services and brands. Customers connect with the brands in multiple ways. The various communication channels that help to drive conversations include, walk-in facilities, 1800 - dial-ins to customer care centers, website, self-service web portals, texting, mobile apps & social media. While these communication channels have helped in providing a seamless customer experience and increase in revenue, we still face continuous challenges related to growing customer segments, demographics and increasing customer expectations. A recent research by…
Posted by Immanuel Kingsley
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June 23rd, 2017
Part 2 (This the second blog in series of a 4 part essay on Blockchain 101. For the previous article, please click here.) Enter Blockchain Post financial crisis of 2008, Satoshi Nakamoto, the founder and creator of Bitcoin, conceptualized the first Blockchain on a paper, which went on to become the core foundation of Bitcoin, a digital cryptocurrency, the following year. A Blockchain is a distributed database that maintains a continuously growing list of ordered records called blocks. Each block contains a timestamp, a link to the previous block and transaction information. By design, Blockchains are inherently resistant to any…
Posted by Rahul Sharma
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May 30th, 2017
Blockchain, once an obscure technology, now is all in rage. It is a promising field and has been continuously creating a positive hype. Blockchain is the predecessor of Bitcoin, but has gained prominence after. In this first part, of the four part series of blockchain, we will try to break the concept of Blockchain down, 'block by block', starting from what this technology means, at the very basic level and why is it important for businesses, researchers, governments, entrepreneurs and technologists. We will also delve into the need to know blockchain thoroughly. Famous business thinker & digital strategist *Don Tapscott…
Posted by Rahul Sharma
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May 18th, 2017
There are many a factors that can deter a successful, seamless transition, and although the list of these deterrents can be long and exhaustive, here are a few that I feel are on top of the list and if managed can ensure a successful and seamless transition for any customer. Planning - The backbone of any transition is in its planning and ensuring it is done so in the right means. Yes, there is always a dark cloud waiting to pour down on every transition in means of CHANGE, and as much as we ready ourselves for ensuring this doesn't…
Posted by Mithran Amarendran
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April 25th, 2017
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