Introduction
We have reached an inflection point. The long-standing perception of global capability centers (GCCs) as primarily cost centers is changing. Entering 2026, the focus is increasingly moving toward a new mandate: innovation arbitrage. Once relegated to performing support or back-office functions, they now act as strategic hubs for innovation, digital acceleration, and value creation. Rapid technological advancements, a volatile global business landscape, and changing talent paradigms are all influencing the evolution of GCCs. As organizations strive for agility and resilience, GCCs are emerging as transformative levers to drive competitive advantage rather than just operational efficiency. In this blog, we explore the top 5 GCC trends in 2026, the future of GCC strategy, and how global capability center trends are shaping tomorrow’s enterprise landscape. We also explain how Hexaware and SMC Squared, through our combined experience and our GCC 2.0 service line, are helping organizations to capitalize on this shift, driving significant growth by combining AI and digital innovation with strategic GCC value.
1. GCCs Shift from Support Engines to Innovation Powerhouses
The GCC model is undergoing fundamental change, with US and multinational organizations increasingly leveraging diverse global talent pools to address critical business needs. Forward-thinking companies no longer view these centers solely as cost-reduction units, but as high-value assets that drive innovation, digital transformation, and competitive advantage. GCCs have evolved beyond just being cost-saving hubs; they’re now taking charge of entire product lifecycles—from research and development to engineering roadmaps and AI-enhanced customer experience platforms. This shift is particularly noticeable in the BFSI, healthcare, and retail industries, where GCCs are launching innovative fintech solutions, digital health platforms, and AI-powered supply chains.
EY’s GCC Pulse Report 2025 notes that 92% of leaders feel that GCCs provide value addition beyond cost arbitrage, demonstrating a transition toward innovation arbitrage, driving business transformation, operational excellence, and strategic enterprise value creation.
Defining Dimensions
- End-to-end Ownership: Global enterprises increasingly empower their GCCs with accountability for entire product or service lines, rather than isolated processes.
- Integration with Core Business: GCCs are now embedded into global product and innovation teams, ensuring alignment with business goals and customer outcomes.
- R&D Investment: GCCs will account for a larger share of organizations’ R&D spend with expanding mandates.
Business Impact
GCCs that operate as centers of innovation can compress time-to-market, drive advanced analytics, enable seamless global collaboration, and set technology direction for the entire enterprise. High-impact GCCs are no longer peripheral—they are central to an enterprise’s digital and business strategy.
2. AI-first Operations Redefine Productivity and Scale
The next generation of GCCs will be AI-native by design. From automating routine processes to deploying GenAI and agentic AI for predictive analytics and decision support, AI will help orchestrate workflows across finance, HR, engineering, and customer service. Beyond automation, GCCs are integrating AI into decision-making frameworks, thereby enhancing adaptability and resilience. The focus is shifting from incremental optimization to complete workflow reimagination—where every process is reviewed through an AI-first lens.
SSF Global notes significant positive economic benefits and ROI through AI in GCCs. “Organizations implementing strategic AI initiatives are realizing returns exceeding 2.5x,” the blog says.
Defining Dimensions
- GenAI Adoption: Generative AI is enabling rapid software development, intelligent document processing, and hyper-personalized customer journeys.
- AI-powered Decision Support: GCCs are crafting sophisticated analytics and AI models that guide real-time business choices, evolving from just descriptive analytics to prescriptive and even autonomous solutions.
- AI-driven Process Reimagination: Entire workflows are being redesigned from scratch, with AI taking the lead—this allows for self-healing systems, flexible resource management, and ongoing optimization.
Business Impact
Enterprise GCCs that embed AI at their core not only boost productivity but also create a direct, measurable impact on business outcomes, enabling a faster pivot to new opportunities. For example, in accounts payable, AI-first GCCs can use GenAI to automatically read and interpret invoices, matching them to purchase orders and receipts while flagging discrepancies in real time. Agentic AI bots can correspond with vendors to resolve issues instantly, eliminating manual follow-ups. Predictive analytics further optimizes cash flow by recommending the optimal payment schedules, enabling faster, error-free processing.
Also read: AI in Global Capability Centers : Navigating People Challenges in Adoption
3. Skill-centric Over Headcount-centric Talent Strategy
The global talent war has moved beyond numbers. Today’s GCCs prioritize deep specialization in areas such as cloud, cybersecurity, data engineering, and GenAI over sheer headcount.
EY’s GCC Pulse Report 2025 adds that 71% of GCCs are reskilling their existing staff to prepare employees for future work and advanced tech roles.
Defining Dimensions
- Continuous Upskilling: GCCs are investing in robust learning and development ecosystems—partnering with edtechs, universities, and industry bodies—to keep talent current.
- Internal Talent Marketplaces: AI-powered platforms are helping match projects with internal talent based on skills, aspirations, and learning paths, fostering mobility.
- Diversity and Inclusion: Progressive GCCs are championing diversity (gender, geography, background) as a strategic lever for creativity and innovation.
This skill-centric approach not only ensures future readiness but also strengthens internal capability maturity and leadership continuity. For example, Hexaware and SMC Squared’s build-operate-transfer (BOT) model is built around the principle of skill-centricity. During the ‘build’ and ‘operate’ phases, Hexaware invests in specialized hiring and continuous upskilling through platforms like HexaVarsity, so clients have a high-performing team delivering value from day one. This ensures clients receive a fully operational capability center that is seamlessly integrated during the ‘transfer’ stage.
Business Impact
A skill-first talent strategy transforms GCCs into knowledge hubs—delivering business results through expertise, not just manpower.
4. Geographic Diversification—Emerging and Non-metro Hubs Gain Ground
The GCC footprint is expanding beyond traditional tier-1 locations. Accelerated by hybrid work models, digital infrastructure improvements, and evolving risk landscapes, organizations are now establishing GCCs in a wider range of cities and countries to tap into fresh talent pools, lower costs, and reduce geo-political or operational risks to boost business resilience.
This geographic diversification also enables enterprises to serve a wider global footprint—reaching talent ‘pan-India’ or nearshore in Eastern/Southern Europe, and increasingly, outside India altogether. Hexaware and SMC Squared have deep expertise in setting up GCCs in India and scaling them across tier-1 and tier-2 cities. Globally, our GCC operations extend to Mexico, Colombia, Eastern Europe, and Malaysia.
According to Inductus GCC, tier-2 cities could experience a 30–40% GCC demand increase in the near future.
Defining Dimensions
- Access to New Talent Pools: Cities like Coimbatore and Pune in India, Krakow in Poland, and Guadalajara in Mexico are emerging as GCC innovation hotbeds, offering access to specialized skills and reducing reliance on saturated metros.
- Business Continuity: Distributed GCCs ensure resilience against local disruptions (e.g., pandemics, political unrest) and support “follow the sun” operations.
- Cost and Quality Balance: Non-metro hubs offer lower operating costs while maintaining high service quality.
Business Impact
With a global, distributed GCC model, enterprises can quickly adapt to changing geopolitical and business environments, tap into regional strengths, and ensure uninterrupted operations.
5. The Emergence of Micro/Nano GCCs
The rise of micro (<150 FTE) and nano (<50 FTE) GCCs is redefining flexibility and speed in enterprise operations. Rather than building massive GCCs, organizations are launching compact, specialized teams laser-focused on high-impact objectives—delivering tangible outcomes in months, not years. This aligns with the growing need for specialization, resilience, and rapid product delivery—over outdated metrics like headcount or geographic concentration.
Statistics suggest that micro and nano GCCs could witness 20% growth as MNCs focus on R&D.
Defining Dimensions
- Speed to Value: Micro-GCCs can be operational in as little as 60 days, enabling innovation and pilot programs without long ramp-up times.
- Specialization: Small teams bring laser focus and deep domain expertise, often working in “startup mode” within large enterprises.
- Global Reach for SMBs: Nano-GCCs allow even mid-market companies to tap into global talent and capabilities without the overhead of large-scale centers.
Business Impact
Micro/nano GCCs provide agility, specialization, and resilience—enabling enterprises to quickly adapt to changing business needs without the inertia of scale. This operating model empowers organizations to test, launch, and scale new initiatives without legacy constraints, while also building future-ready capabilities in AI, cloud, and R&D. For companies seeking true digital transformation and innovation leadership, micro/nano GCCs are a sustainable competitive advantage.
A Proven Model at Hexaware and SMC Squared
While the rise of micro and nano GCCs is a growing trend across industries, it is far from new to Hexaware and SMC Squared. For years, we have successfully built GCCs and specialized powerhouse teams for mid-size companies—delivering flexible, agile, rapid-startup solutions with services ready to support strategic business needs from day one. Our deep expertise ensures that clients, whether launching a small, focused team or scaling up, benefit from proven methodologies and a people-first, recruit-to-fit approach.
What Hexaware and SMC Squared Enable
Hexaware, through its integration of SMC Squared, is uniquely positioned to help enterprises capitalize on these GCC future trends:
- Accelerate Innovation: Hexaware and SMC Squared assemble high-impact teams that drive full lifecycle innovation, leveraging flexible engagement models—including build-operate-transfer (BOT), managed services, and hybrid solutions—to align with each client’s strategic agenda and pace of transformation.
- AI-first Enablement: Hexaware’s GCC 2.0 framework embeds AI, automation, and GenAI agents from day one—powering smarter, faster, and more resilient operations.
- Skill-centric Talent Development: Hexavarsity enables continuous upskilling and specialization, reducing attrition and building future-ready teams.
- Modernize Legacy Systems: Hexaware’s RapidX® platform uses GenAI to rapidly modernize legacy applications—bridging the gap between old infrastructure and new digital ambitions.
- Optimize Underperforming GCCs: For companies struggling to realize value from existing GCCs, Hexaware offers comprehensive assessment, strategic realignment, and rapid GCC transformation services—turning cost centers into innovation engines.
- Geographic Flexibility: With experience across diverse locations, Hexaware helps enterprises establish distributed GCCs, from tier-2 Indian cities to global nearshore options, tailored to unique business requirements.
If that’s not enough, Hexaware has also been named a leader in AIM Research’s GCC Enablement Service Providers PeMa Quadrant 2025.
The Future of GCCs: 2026 and Beyond
The GCC landscape is at an inflection point. Enterprises that embrace innovation, AI-first operations, skill-centric talent, geographic diversification, and agile micro/nano models will unlock new levels of growth and resilience. Hexaware, powered by SMC Squared, stands ready to help organizations not just adapt to these GCC trends, but lead them—turning GCCs into the true engines of enterprise value for 2026 and beyond.
Ready to build a new GCC or elevate your existing center into a powerhouse of innovation and growth? Reach out to Hexaware and SMC Squared to chart your future-ready roadmap.
