EUC Remediation in Commercial Card Operations

Client

The client is a global bank providing comprehensive financial solutions to businesses and individuals worldwide.

Challenge

The client faced significant challenges in their commercial cards operations, including:

• Highly fragmented processes with numerous low-effort spreadsheet tasks
• Process knowledge and business rules hidden within complex VBA (Visual Basic for Applications) scripts
• Multiple macros for similar tasks across different input formats

What the Client Needed:

The client needed a streamlined solution for EUC remediation in commercial card operations to optimize processes, reduce manual effort, and mitigate risks.

Solution

Hexaware implemented its EUC remediation framework to systematically address the client’s challenges. This was carried out in planned stages:

• Identified 950 EUCs in the first phase
• Identified Xceptor as the low-code, no-code solutions platform for remediation
• Leveraged the Tensai® for Ops framework for front-to-back automation framework for front-to-back automation.
• Delivered project outcomes for sustainable gains

Additional features, such as maker-checker workflow and email notifications for exceptions, were added to strengthen controls. The macro functionality was replicated in Xceptor, featuring a user-friendly UI and analytics for analysts to view critical stats on credit limit breaches from daily reports.

Benefits

• Reduced per EUC remediation effort by up to 30%
• Streamlined processes and added new features, including security
• Improved operational control through the maker-checker workflow and exception-based alerts

Summary

The client, a global bank, faced fragmented processes and embedded business rules within the VBA code in their commercial cards operations. They required a solution to streamline operations and mitigate risks. Hexaware leveraged its expertise in EUC remediation in commercial card operations to implement a comprehensive solution by standardizing input sources, adopting accelerators for rapid VBA reverse engineering, and implementing a low-code, no-code solution using Xceptor. Additionally, we enhanced the system with features like maker-checker workflow and exception notifications, creating a user-friendly UI and analytics dashboard.

This project led to sustainable gains and optimized the bank’s operations, ensuring more efficient and controlled processes.