Insurance customers expect a consistent and personalized service experience across channels of their choice, irrespective of time and location. How prepared are insurers to deliver such seamless service? More specifically, are the insurers’ front-and-back-end systems capable of meeting this expectation of customers?
Legacy applications and lack of automation pose a major challenge to insurers, along with others like duplicate, manual, paper-based processes; slow time to market in monolithic core insurance application environment and product-centric approach while all other industries have adopted a customer-centric approach.
Hexaware understands the challenges faced by insurers and has introduced a Digital Managed Services (DMS) offering to help insurers in the following ways:
- Reduce the total cost of ownership while transferring the risk of transformation and performance to Hexaware
- Modernize systems and streamline processes
- Our strong partnership with Oracle and innovative accelerators delivers concrete business benefits for our customer
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