ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Whitepaper

Move Beyond Reactive Service

The goal: customers no longer compare your telecom experience to another telecom provider. They compare it to the seamless digital experiences they encounter every day.

Are we there yet?

As networks become more complex and customer expectations continue to rise, traditional service models are reaching their limits. The future belongs to operators that can anticipate needs, prevent disruptions, and deliver proactive engagement at scale.

In this whitepaper, discover how predictive customer experience in telecom is transforming customer engagement, network operations, and business performance through AI in telecom, predictive analytics in telecom, and intelligent automation.

You’ll learn:

Why reactive service models are no longer enough
How AI is transforming every layer of telecom operations
The role of predictive intelligence in reducing churn and improving loyalty
How leading operators are progressing toward autonomous telecom networks
The governance strategies required to scale telecom AI transformation safely

Download the whitepaper to explore the future of telecom customer experience.

Get the Resource

Fill out the form below to gain instant access to our exclusive content.

Your name*

Email address*

How did you hear about us*

••••••

Type the characters to the left*

By checking this box, you consent us to store and process the information provided in accordance with our terms of Privacy Policy*