Digital Workplace Services
Experience-centric solutions for the workforce of tomorrow
Connect with a Digital Workplace Lead
Elevate your business with our AI-powered digital workplace services that seamlessly integrate intelligent automation, optimized workflows, and user-centric strategies. From insightful digital workplace consulting and transformative engineering frameworks to unified platforms and proactive operations, we deliver measurable ROI and enhanced productivity. Our Device-as-a-Service offering ensures frictionless lifecycle management with AI-driven support and transparent pricing. Empower your workforce with smarter collaboration, faster issue resolution, and sustainable, future-ready workplace experiences designed to maximize efficiency and satisfaction.
Digital Workplace Services
Assess user profiles in your workplace with AI-driven insights. Map user journeys and analyze touchpoints using intelligent automation, so you can align your workplace model to future transformation needs. Empower smarter collaboration and boost productivity at every level. Our consulting portfolio includes AI-powered near-zero service desk and desktop support, workplace and mobility consulting, digital experience consulting, and complete device lifecycle management, ensuring seamless, reliable operations.
Build an AI-led workplace ecosystem with our proven migration and intelligent transformation frameworks. We deliver measurable, value-driven outcomes and assured ROI. Our advanced AI solutions optimize the monitoring and management of all workplace elements—devices, collaboration services, and productivity suites—empowering your teams to achieve more, every day.
Experience a superior digital workplace with our smart tools and unified service platforms. We enable users with smart, automated self-service, effortless upgrades, and rapid resolutions. Our mobile workplace enhancement solutions, powered by AI-driven automation and real-time operational insights, help you resolve issues faster and increase productivity across your organization.
Streamline operations with our comprehensive, six-stage solution approach. We start with AI-enabled proactive issue resolution, intelligent self-management, and virtual assistance. Our support includes AI-governed live agent assistance with augmented reality, smart hands, and sustainability-focused solutions. Our operations support covers service desk, deskside, workplace, and mobility—augmented by powerful AI that delivers predictive analytics, real-time issue resolution, and conversational support across all channels.
At Hexaware, our Device-as-a-Service (DaaS) offering goes well beyond traditional leasing models. We deliver a frictionless device experience across the entire lifecycle—from provisioning to refresh—by providing AI-aligned devices tailored to meet the demands of modern enterprise workloads. Our approach includes proactive support and intelligent automation designed to reduce downtime and keep your operations running smoothly. With transparent, per-user pricing, we help you optimize costs while maintaining full visibility and control. Above all, we prioritize end-user satisfaction, ensuring that every device interaction enhances the overall workplace experience and empowers your people to perform at their best.
Case studies
Insights
November 12, 2024
Ensuring Digital Workplace Security: Addressing Challenges with Best Practices
Blog
Digital Workplace Solutions: Integral to Employee Experience Services
IT Service Management (ITSM)
Craft value-driven experiences using our custom ITSM frameworks. Cut service management costs with process standardization and governance models.
ServiceNow
Simplify IT via automated workflows. Deliver unified experiences through workflow transformation, accelerating innovation.
Experience
Harness AI, implement design thinking, analyze user interactions, and provide seamless omnichannel experiences that turn customers into evangelists.
Cybersecurity
Our cybersecurity services include consulting, engineering, and operations. They help transform security with real-time visibility and high-powered analytics.
FAQs
Hexaware designs a holistic digital roadmap that blends consulting, engineering, platforms, and operations to meet each client’s evolving workplace needs. Our strategy combines data‑driven user insights, design thinking, and AI analytics to elevate employee experience. We integrate ITSM frameworks, automated ServiceNow workflows, and cybersecurity controls into every phase, ensuring a secure, experience‑centric environment that scales with business growth.
We focus on experience as the primary metric for success. Key levers include:
- AI‑powered sentiment analysis to uncover user pain points and prioritize fixes
- Proactive IT service management (ITSM) that resolves issues before they disrupt work
- Omnichannel support options—chat, voice, and self‑service portals, so help is always one click away
Together these levers reduce downtime, speed task completion, and boost overall workplace satisfaction.
Hexaware’s services cover every layer of the modern workplace. Core features include:
- Digital Workplace Consulting to build an outcome‑focused roadmap
- Digital Workplace Engineering for device lifecycle and platform integration
- Digital Workplace Platforms that unify collaboration, ITSM, and ServiceNow workflows
- Digital Workplace Operations offering 24×7 monitoring, cybersecurity, and cost optimization
This end‑to‑end stack delivers secure, seamless, and scalable employee experiences.
Hexaware, a top digital services provider, pairs experience‑centric design with proven cost savings, as seen in case studies showing up to 30 percent TCO reduction. Clients gain:
- A single partner for consulting, engineering, platforms, and operations
- Rapid deployment of Windows Virtual Desktop, ServiceNow, and AI‑driven support tools
- Continuous optimization that keeps digital workplaces secure and resilient
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