Digital Workplace Services
Experience-centric solutions for the workforce of tomorrow
Connect with a Digital Workplace Lead
Meet your evolving workplace transformation needs with a holistic digital roadmap, leveraging digital workplace services to enhance user experience.
Digital Workplace Services
Assess user profiles of your workplace, map journeys, and analyze touchpoints to align your workplace model to future transformation, enable collaboration and enhance productivity. Our consulting portfolio covers service desk and desktop support, workplace and mobility consulting, and digital resolver consulting.
Achieve an agile workplace with our migration and transformation frameworks and toolsets. Our engineering portfolio offers clear outcomes and assured ROI, encompassing workplace and mobility engineering and messaging and collaboration engineering.
Benefit from digital workplace tools and service platforms for a superior digital workplace experience. We offer a unified platform that empowers users with self-service, upgrades, and proactive maintenance. Increase productivity with a fully mobile workplace enhancement solution.
Streamline your digital workplace operations with a 6-stage solution approach, starting with auto-heal and proactive maintenance, self-management, virtual assistance, live agent, and smart hands. Operations support covers service desk, deskside, workplace, and mobility.
Case studies
Insights
Digital Workplace Solutions: Integral to Employee Experience Services
IT Service Management (ITSM)
Craft value-driven experiences using our custom ITSM frameworks. Cut service management costs with process standardization and governance models.
ServiceNow
Simplify IT via automated workflows. Deliver unified experiences through workflow transformation, accelerating innovation.
Experience
Harness AI, implement design thinking, analyze user interactions, and provide seamless omnichannel experiences that turn customers into evangelists.
Cybersecurity
Our cybersecurity services include consulting, engineering, and operations and help to transform security with real-time visibility, high-powered analytics.
FAQs
Hexaware designs a holistic digital roadmap that blends consulting, engineering, platforms, and operations to meet each client’s evolving workplace needs. Our strategy combines data‑driven user insights, design thinking, and AI analytics to elevate employee experience. We integrate ITSM frameworks, automated ServiceNow workflows, and cybersecurity controls into every phase, ensuring a secure, experience‑centric environment that scales with business growth.
We focus on experience as the primary metric for success. Key levers include:
- AI‑powered sentiment analysis to uncover user pain points and prioritize fixes
- Proactive IT service management (ITSM) that resolves issues before they disrupt work
- Omnichannel support options—chat, voice, and self‑service portals, so help is always one click away
Together these levers reduce downtime, speed task completion, and boost overall workplace satisfaction.
Hexaware’s services cover every layer of the modern workplace. Core features include:
- Digital Workplace Consulting to build an outcome‑focused roadmap
- Digital Workplace Engineering for device lifecycle and platform integration
- Digital Workplace Platforms that unify collaboration, ITSM, and ServiceNow workflows
- Digital Workplace Operations offering 24×7 monitoring, cybersecurity, and cost optimization
This end‑to‑end stack delivers secure, seamless, and scalable employee experiences.
Hexaware, a top digital services provider, pairs experience‑centric design with proven cost savings, as seen in case studies showing up to 30 percent TCO reduction. Clients gain:
- A single partner for consulting, engineering, platforms, and operations
- Rapid deployment of Windows Virtual Desktop, ServiceNow, and AI‑driven support tools
- Continuous optimization that keeps digital workplaces secure and resilient
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Every outcome starts with a conversation
