ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Report

Retail Technology Trends 2026: The Big Shifts Reshaping the Retail Landscape

Smiling young woman wearing a hat and sunglasses holding multiple shopping bags while checking her smartphone. Representing digitally connected mobile-first consumers shaping retail trends in 2026.

Key Takeaways

– Retail technology trends for 2026 span agentic AI, composable commerce, and demand forecasting.
– Circular and sustainable practices build retailer loyalty and support regulatory compliance.
– Frictionless payment systems reduce checkout friction and enhance customer satisfaction.
– AI-driven analytics support resilient supply chains and hyper-personalized marketing.

Retail is entering a new era where retail technology trends in 2026 must deliver real outcomes.

The focus is on retail technology trends that enable resilience and growth through retail innovation, retail analytics, and advanced AI capabilities, such as agentic AI, generative AI in retail, and AI-based demand forecasting. Success depends on embracing sustainable practices in retail and enabling frictionless payments for a seamless customer experience.

Explore the latest technology trends in the retail industry that define the future of retail technology and unlock new possibilities:

Agent-led and Composable Commerce: Composable commerce powered by agentic AI delivers modular, scalable powered by agentic AI, for personalized ex, powered by agentic AI, delivers modular, scalable solutions
Frictionless Payments: Secure, seamless payment systems reduce checkout friction and enhance customer satisfaction.
Circularity and Sustainability
Retailers adopting sustainable practices in retail and circular models gain loyalty and regulatory compliance.
Resilient Supply Chains
AI-driven retail analytics and AI-based demand forecasting ensure adaptability amid global disruptions.
Service, Quality, and Innovation
Continuous retail innovation and tech-driven service excellence differentiate competitive retailers.
Personalized Marketing
Hyper-personalization powered by AI in retail boosts engagement and conversion rates.

The future of retail technology is shaped by AI solutions for retail, enabling smarter decisions, predictive insights, and operational efficiency. From generative AI in retail for creative content to AI-based demand forecasting for inventory optimization, technology investments must translate into measurable outcomes.

Download the Full Report – Stay ahead with actionable strategies powered by AI solutions for the retail industry.

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