Hexaware releases 2018 CIO survey for the future of Customer Experience in Healthcare Industry

Delivering connected, hyper-personal, timely and collaborative care is of utmost priority to healthcare providers today. As discerning providers, have you leveraged social media, smartphone and digital to enhance patient experience and ensure patients are heard through the continuum of care?

Our 2018 CIO Survey in collaboration with Gartner, Inc., lists the best habits you must learn from customer-focused companies to improve patient engagement.

Key findings:

• Healthcare organizations are roughly half as effective as other industries in using customer journey maps for prioritizing actual CX initiatives.
• Only 20% healthcare providers have calculated a positive relationship between engagement and business value.

So can healthcare providers excel the already lofty standards set in the CX space?

Yes, it is possible…by talking to your patients, anticipating their wants and driving proactive engagement.