Hexaware’s Efficient Guidewire Transformation for Admiral, UK

August 13, 2021


Mumbai, Aug 13, 2021 – Hexaware Technologies, a leading global IT consulting and digital solutions company, today announced that it has effectively carried out Guidewire Digital portal upgrades for Admiral. This program was primarily driven by the following objectives – 

  • Reduce technical debt and dependency on legacy by moving away from AngularJS-based front-end portal technology.
  • Build a highly configurable customer portal platform for faster product launches, a strong quote and buy experience, and faster claims processing.
  • Drive better decision-making and cost control.
  • Deliver an upgraded solution with minimal disruption to or support from the Admiral IT team responsible for the core policy and claims processes.
  • Stay compliant with Guidewire’s coding standard.

Scope: Admiral, a UK-based insurer that adopted Guidewire Digital, was looking for Hexaware’s help to understand the technical complexities early during the inception planning and also during the development phase. Hexaware and Admiral worked as one team to build the Customer Portal user experience and back-end capabilities in record time. Business users are very happy with the new Customer Portal since it is faster and easier to change.

Why Hexaware: Hexaware has been working on multiple types of digital engagements, including a collaboration with Guidewire product engineering. Hence, Hexaware’s team was equipped to help the Admiral team identify all technical challenges early in the lifecycle as we were preparing the upgrade plan. During the development phase, Hexaware’s team used DigIT, Hexaware’s Digital Portal upgrade accelerator and also Admiral-specific Jutro components library to upgrade Admiral’s Customer Portal platform. We were able to accommodate business changes even during the last sprint and during the business acceptance phase, thanks to the highly configurable Guidewire platform and the implementation methodology we adopted along with Admiral. 

Kevin Foley, Head Of Technology – Digital, Admiral Group, said, “The main driver for the upgrade was due to end-of-life support and we required a solution to complete the upgrade of our Guidewire application from V8 to V11 with minimal disruption to our busy change agenda.”

He added, “Following a competitive tender process, Hexaware was chosen to partner with us on this journey given their previous experience in supporting Guidewire in the move from Angular to React.  In spite of some minor issues to be expected with a change of this magnitude, the upgrade was a success and we also provided added value to the business by incorporating new changes for the business whilst upgrading at the same time. During this time, the teams from both Admiral and Hexaware worked as one to help achieve a smooth transition onto the new platform.”

Milan Bhatt, EVP & Global Head, Healthcare & Insurance, said, “Admiral is a key regional customer for Hexaware in the UK as well as a very important customer for our insurance business in Europe and across the globe. We are glad to be helping Admiral in their digital journey. Guidewire continues to be a strategic vendor for Hexaware, and we are collaborating with a number of global insurance customers on their digital transformation. We bring a deep understanding of the UK & European General Insurance market and with it bring an appreciation of the need for automation-led, cloud-first, digital transformation in the European insurance market. Our engagement with Admiral is a testament to this vision, focus and our capabilities in the product and the region.”

About Admiral

Admiral Group Plc is a leading FTSE100 Financial Services company with businesses in the UK, Europe and America. Admiral Group was set up in 1993 as a car insurance specialist, but since then has expanded into other countries and other services such as price comparison, home and travel insurance, Insurtech, personal loans, car finance and legal services.

Admiral has over 11,000 colleagues and 7 million customers worldwide. Admiral has its headquarters in and UK offices in South Wales as well as businesses in Spain, Italy, France and the US. It also has offices in Halifax, Canada and Delhi, India.

About Hexaware

Hexaware is a global IT services company empowering businesses worldwide to realize digital transformation at scale and speed. Our three-pronged strategy of Automate Everything®, Cloudify Everything® and Transform Customer Experiences® endeavors to drive human-machine collaboration for solving complex business problems. We enable future-ready organizations and market leaders to create lasting business value by helping them offer touchless immersive customer experiences through full-cloud enablement, digital product engineering and extreme automation.

We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Hi-Tech & Professional Services (Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid Application prototyping, development and deployment; Build, Migrate and Run Cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services.

We believe technology is a magical thing, and our purpose is to create smiles through great people and technology. Headquartered in New Jersey for North America, London for Europe and Singapore for the Asia Pacific, Hexaware services customers in over two dozen languages from every major time and regulatory zone.

Learn more about Hexaware at http://www.hexaware.com. Take an immersive 360° virtual tour of our campuses worldwide at https://www.hexawareimmersive.com.

Safe Harbor Statement:

Certain statements in this press release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.

For more information contact:
Sreedatri Chatterjee
Hexaware Technologies Limited
Tel: +91 900 426 3405
E-mail: sreedatric@hexaware.com