Hexaware Technologies Recognized in 2020 Gartner Competitive Landscape: Customer Management BPO Report

February 10, 2021


Mumbai, January 2021: Hexaware, the fastest growing next-generation providers of IT, BPO and Consulting Services, is pleased to announce that it is one of the recognized service providers in the 2020 Gartner Competitive Landscape: Customer Management BPO report.

Gartner, the world’s leading research and advisory company, forecasts that “The $38.8 billion CM BPO market will contract 4.7% in U.S. dollars (3.9% in constant currency) in 2020. However, the adoption of automation, digital services and the gig service model is expected to accelerate in a post-COVID-19 world, with digital, cloud and CM business process as a service (BPaaS) projected to grow by 1.4%, in 2020.”                              

According to the report, “By 2023, 75% of CM BPO service providers will adopt AI and analytics-based marketing, sales and customer service because these technologies are reducing in cost and can now yield significant competitive advantage.”

Hexaware is named as one of three CM BPO services providers from the large and mega service provider list having a global service delivery footprint. The report predicts that “The success of CM BPO providers in the near future will hinge on how they invest to develop capabilities today for tomorrow’s business opportunity”. Hexaware prides itself in being a Digital Customer Experience challenger and transformation enabler. The IT company is invested heavily in having a focused strategy that provides upfront guaranteed benefits through its Digital Managed Services model, thereby transferring the risk of transformation onto itself.

Hexaware’s aggressive approach to challenge the status quo with transformational ideas and unyielding delivery standards has enabled the company to have a strong foothold in the BPO segment.

For more information on Hexaware’s BPO offerings, click here

Read the full report here.


About Hexaware

Hexaware is the fastest growing next-generation provider of IT, BPO and Consulting Services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight by ‘Powering Human-Machine Collaboration.’ We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®.’

We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Hi-Tech & Professional Services (Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid Application prototyping, development and deployment; Build, Migrate and Run Cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services.

Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the first IT services company in the world to have a 50% digital workforce.

Learn more about Hexaware at https://www.hexaware.com

Safe Harbor Statement:

Certain statements in this press release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.

For more information contact:

Sreedatri Chatterjee
Hexaware Technologies Limited
Tel: +91 900 426 3405
E-mail: sreedatric@hexaware.com