Hexaware, Active.Ai to Enhance Digital Customer Experiences

January 19, 2021


Hexaware Technologies, one of the fastest-growing next-generation providers of IT, BPO and Consulting Services, is pleased to announce its global strategic partnership with Active.Ai – a Fintech specializing in conversational AI for digital financial services. This joint strategy aims at leveraging digitalization and intelligent automation to empower financial institutions with higher levels of efficiency, NLP and machine intelligence for an interactive and superior customer experience supplementing next-gen financial services.

This partnership provides Hexaware with an added edge to create a richer business impact in banking and insurance verticals by addressing the needs of the market. It helps unlock a higher potential of digitalization in order to deliver elevated customer experiences that are cost-efficient and customer centric. Hexaware is a leader in digitally automated transformations and cloud revolution; the Active.Ai- Hexaware partnership will help accelerate the use of intelligent automation and drive customer experience to the next level by leveraging innovative enterprise-grade conversational AI finance and industry-leading financial solutions – platforms through futuristic solutions.

Hexaware has partnered with Active.Ai to provide omni-channel banking experiences that are driven by innovations for an enhanced customer experience. The key objective was to ensure seamless financial operations with a connected customer experience and superior strategy for clients through constructive disruptions and a transformational roadmap that best fits their strategic ambitions and shapes the future of banking. Chinmoy Banerjee, Executive Vice President & Global Head – Banking & Business Process Services, Hexaware Technologies, states, “This partnership adds leverage to our digital expertise, industry-leading deliveries and intelligent suite of bots. Active.Ai’s innovative power solutions help make conversational AI platforms easier for financial institutions to deploy and more intuitive for customers to use. Our joint forces would cement stronger digital technology solutions to deliver intelligent automation and superior financial solutions to organizations of all sizes and help deliver higher levels of excellence in today’s hyper-competitive and disrupted industry.” 

Ravishankar, CEO and Co-founder, Active.Ai reaffirms that this partnership will add an additional boost to their various offerings and help provide an added level of digitally superior experience in the financial landscape. Ravishankar states, “Active.Ai’s partnership with Hexaware along with our out of the box conversational AI solutions will add to our strategic focus of delivering futuristic digital experiences to our customers and elevate our position in the Intelligent Process Automation segment for financial and banking counterparts. Partnering with Hexaware will help ensure that we are able to deliver high ROI through the best of intelligent banking solutions to our clients with the highest level of integrity at the most optimal pricing.” 

Both Hexaware and Active.Ai are excited to be collaborating and seek to bring out the best of potential benefits mutually, as well as to existing clients and look forward to many new successful ventures.

About Active.Ai

Active.Ai is the leader in Conversational AI Banking as a Service Platform for Credit Unions & Banks. Active.Ai helps banks and credit unions supercharge customer support and experience by creating intelligent virtual assistants, bringing in automation and insightful customer engagement while reducing support costs. Active.Ai’s conversational banking technology uses advanced NLP and machine intelligence to enable customers to have natural dialogues over messaging, voice or IoT devices.

About Hexaware

Hexaware is the fastest growing next-generation provider of IT, BPO and Consulting Services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight by ‘Powering Human-Machine Collaboration.’ We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘AUTOMATE EVERYTHING, CLOUDIFY EVERYTHING, TRANSFORM CUSTOMER EXPERIENCES.’

We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Hi-Tech & Professional Services (Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid Application prototyping, development and deployment; Build, Migrate and Run Cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services.

Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the first IT services company in the world to have a 50% digital workforce.

Learn more about Hexaware at https://www.hexaware.com

Safe Harbor Statement:

Certain statements in this press release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.

For more information contact:
Sreedatri Chatterjee Hexaware Technologies Limited
Tel: +91 900 426 3405
E-mail: sreedatric@hexaware.com