Hexaware Ranks #2 in the Whitelane Research 2022 IT Sourcing Study, BeLux

March 18, 2022


With an industry-leading score of 85%, Hexaware has achieved the second position for general satisfaction in Whitelane’s 2022 IT Sourcing Study, BeLux.

More than 260 participants in the BeLux region have evaluated 31 IT service providers with over 600 unique sourcing relationships and 11 cloud providers with over 560 cloud relationships. Each service provider needs to have at least 8 client evaluations for general satisfaction and at least 7 client evaluations for defined IT areas. The research findings are based on the data received in the market study from the respondents surveyed.

Regarding contract renewal, 75% of respondents are willing to conduct their renewal processes by first negotiating with Hexaware instead of running a competitive process. Hexaware is also rated number one across four important individual KPIs (Key Performance Indicators).

Here are the impressive KPI-based outcomes for Hexaware:

Ranked #1

  • Service Delivery Quality
  • Account Management Quality (market comparison with last year shows a 5% increase)
  • Contractual Flexibility
  • Application Development, Maintenance, Testing (86% will almost certainly renew their contracts with Hexaware)

Ranked #2 for Security

Ranked #3 for Transformative Innovation

Sharing more perspective on the growth story, Amrinder Singh, Executive Vice President, Hexaware, states, “Hexaware’s focus is on automation-led, cloud-based solutions. Speed is of paramount importance in today’s fast-moving world where customers aim to generate maximum returns from their digital investments, and reduce their spend in legacy resource-intensive technologies. Our platforms-based service delivery model helps increase the pace of digitalisation, and we are very proud of our track-record in delivering smiles to our customers”

Whitelane Research is an independent organisation uniquely focused on and dedicated to (out) sourcing research and events. The Whitelane Research IT sourcing study positions key IT service providers based on varied key performance indicators and is considered one of the most representative and reliable reports on the outsourcing market.

About Hexaware

Hexaware is a global IT, BPS and consulting services company empowering businesses worldwide to realize digital transformation at scale and speed. Our three-pronged strategy of Automate Everything®, Cloudify Everything®, and Transform Customer Experiences® endeavors to drive human-machine collaboration for solving complex business problems. We enable future-ready organizations and market leaders to create lasting business value by helping them offer touchless immersive customer experiences through full-cloud enablement, digital product engineering and extreme automation.

We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Hi-Tech & Professional Services (Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid Application prototyping, development and deployment; Build, Migrate and Run Cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services.

We believe technology is a magical thing, and our purpose is to create smiles through great people and technology. Headquartered in New Jersey for North America, London for Europe and Singapore for the Asia Pacific, Hexaware services customers in over two dozen languages from every major time and regulatory zone.

Learn more about Hexaware at https://www.hexaware.com. Take an immersive 360° virtual tour of our campuses worldwide at https://www.hexawareimmersive.com.

Safe Harbor Statement:

Certain statements in this press release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.

For more information contact
Hexaware Technologies Limited
E-mail: Varsham@hexaware.com