Hexaware, Genesys Partner for Personalized Customer Service

March 31, 2022


Hexaware Technologies, a leading global IT consulting and digital solutions provider, today announced its partnership with Genesys®, a global cloud leader in customer experience orchestration to help organizations replace their existing premise-based customer experience solutions with a future-ready digital platform that consistently delivers exceptional customer experiences.

Combining Hexaware’s highly-evolved delivery experience with the all-in-one, composable Genesys platform will offer clients the potential to transform their existing customer service operations from cost center to revenue generator. The partnership leverages the strengths of two companies with similar empathy-driven and human-centered approaches to create satisfying and personalized connections across multiple channels.

“This partnership with Genesys provides a significant boost to our Cloud based Contact Center delivery and compliments our expertise around conversational AI, NLP, Sentiment Analytics, Digital Assistant Channels and integrations,” said Chinmoy Banerjee, Corporate Vice President & Global Head – Business Process Services & Banking at Hexaware Technologies. “Our clients stand to gain unprecedented scalability, hyper-personalized experiences, and a quicker way to transition to the gig economy workforce with a pay-per-use cloud model.”

About Hexaware

Hexaware is a global IT, BPS and consulting services company empowering businesses worldwide to realize digital transformation at scale and speed. Our three-pronged strategy of Automate Everything®, Cloudify Everything®, and Transform Customer Experiences® endeavors to drive human-machine collaboration for solving complex business problems. We enable future-ready organizations and market leaders to create lasting business value by helping them offer touchless immersive customer experiences through full-cloud enablement, digital product engineering and extreme automation.

We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Hi-Tech & Professional Services (Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid Application prototyping, development and deployment; Build, Migrate and Run Cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services.

We believe technology is a magical thing, and our purpose is to create smiles through great people and technology. Headquartered in New Jersey for North America, London for Europe and Singapore for the Asia Pacific, Hexaware services customers in over two dozen languages from every major time and regulatory zone.

Learn more about Hexaware at https://www.hexaware.com. Take an immersive 360° virtual tour of our campuses worldwide at https://www.hexawareimmersive.com.

Safe Harbor Statement:

Certain statements in this press release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.

For more information contact
Hexaware Technologies Limited
E-mail: Varsham@hexaware.com