Hexaware Named Winner of 2022 ISG Star of Excellence™ Award for the Global Region and Universal Industry Categories

January 12, 2023


Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has named Hexaware winner of the 2022 ISG Star of ExcellenceTM Award for the Global Region and Universal Industry category.

The award was presented to Hexaware CEO R Srikrishna (“Keech”) by ISG CEO Michael P. Connors during a ceremony today at the ISG Executive Provider Summit at the JW Marriott Turnberry Resort in Miami. Hexaware won these awards by consistently demonstrating the highest standards of customer service excellence in the past year, as voted by enterprise customers.

The ISG Star of Excellence™ Awards, which is currently in its fifth year, is based on ISG’s continuous CX research that requests enterprises to rate their experiences with hundreds of IT and business service providers on an ongoing basis, across six dimensions: Collaboration and Transparency; Execution and Delivery; Innovation and Thought Leadership; Governance and Compliance; People and Cultural Fit, and Business Continuity and Flexibility.

ISG’s CX data is also incorporated in its ISG Provider Lens™ research, which is used by ISG advisors and enterprise clients to evaluate service provider capabilities and support the provider selection process. ISG also releases quarterly insights into enterprise CX trends across industries, technologies, and regions in its new ISG CX Index reports.

Hexaware CEO, R Srikrishna (“Keech”) said, “Our purpose is to create smiles through great people and technology. Winning these awards validates that we are living that purpose every day for our customers. I’m so proud of my Hexaware team for ensuring that we fulfil our purpose by providing truly excellent customer service.” 

ISG Chairman and CEO Michael P. Connors said, “In the wake of pandemic disruptions, our research finds business continuity and flexibility are the most sought-after provider capability. Hexaware wins high marks for its ability to provide uninterrupted service, while helping customers adapt to current marketplace realities and continue their digital journeys with innovation solutions.”

For more information on the ISG Star of ExcellenceTM Continuous CX research program, visit this webpage. Service providers can nominate their customers to be a part of the program at any time throughout the year.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

About Hexaware

We are a global technology and business process services company empowering enterprises worldwide to realize digital transformation at scale and speed. Our platform-enabled strategy – featuring Amaze® for full cloud enablement, Mobiquity™ for digital product engineering, and Tensai® for extreme automation – drives human-machine collaboration to create immersive customer experiences and solve complex business problems. We believe technology is a magical thing, and our purpose is to create smiles through great people and technology.

Learn more about Hexaware at https://www.hexaware.com.

Safe Harbor Statement

Certain statements in this press release concerning our future growth prospects are forward-looking, which involve numerous risks and uncertainties that could cause actual results to differ materially from those in such statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases globally, our ability to attract and retain highly-skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.

For more information, contact:
Hexaware Technologies Limited
E-mail: SonikaC@hexaware.com