Hexaware, Microsoft Innovate With Generative AI – Tensai

July 27, 2023


Hexaware, a global frontrunner in IT services and digital solutions, is excited to announce its collaboration with Microsoft to propel technological advancement for businesses ready to embrace the future, harnessing the power of generative artificial intelligence (AI).

Tensai for Knowledge Services, Hexaware’s knowledge ecosystem solution, is the cornerstone of this collaboration. Tensai capitalizes on the transformative capabilities of generative AI technology to construct dynamic, scalable, and high-precision knowledge ecosystems. It addresses the constraints of conventional knowledge builders, equipping organizations with superior collaboration and knowledge dissemination capabilities, and paves the way for informed decision-making and enhanced customer satisfaction.

The proprietary platform uses Microsoft Azure OpenAI Service and offers powerful features, including an intuitive UI, custom learning modules, seamless integration with partner ecosystems, and customizable dashboards with actionable insights.

With Tensai for Knowledge Services, organizations have reported a tenfold increase in efficiency, a 30-40% surge in customer satisfaction, and an 80% reduction in knowledge ecosystem management costs. For instance, a global financial services firm was able to leverage Tensai’s knowledge ecosystem and the feature to protect sensitive customer data in real-time interactions while enabling their customer service team to access the knowledge they needed. This resulted in a significant improvement in their customer service metrics and a reduction in data-related risks.

Siddharth Dhar, Corporate Vice President & Global Head – Digital IT Operations at Hexaware, stated, “Our vision is to empower businesses in building a robust AI foundation that scales securely and responsibly, keeping them at the forefront of technological evolution. We are committed to building on our momentum with Microsoft on AI-driven solutions and co-innovating to enable businesses to realize comprehensive business value at an unprecedented pace.”

“At Microsoft, we are committed to helping our customers and partners unlock the potential of AI to drive innovation and transformation. Hexaware’s domain expertise and focus on AI and automation position them to drive innovation with Microsoft Azure OpenAI Service. Together, we are using the power of generative AI to create dynamic, scalable, and high-precision knowledge ecosystems that will enable organizations to make informed decisions and deliver high quality customer experiences,” said Dhanniya Venkatasalapathy, Executive Director – Cloud Solutions, Microsoft India.

About Hexaware  

Hexaware is a global technology and business process services company. Our 29,000 Hexawarians wake up every day with a singular purpose; to create smiles through great people and technology. With 54 offices in 19 countries, we empower enterprises worldwide to realize digital transformation at scale and speed by partnering with them to build, transform, run, and optimize their technology and business processes. Learn more about Hexaware at https://www.hexaware.com.    

Safe Harbor Statement

Certain statements in this press release concerning our future growth prospects are forward-looking, which involve numerous risks and uncertainties that could cause actual results to differ materially from those in such statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases globally, our ability to attract and retain highly-skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.

For more information, contact:
Hexaware Technologies Limited 
E-mail: ReenaK3@hexaware.com