Maximize business value with service operations

PodcastNovember 2, 2023

Tune in as Sunny Raina, Associate Vice President and global ServiceNow practice lead at Hexaware, and Jim Van Over, Field Innovation Officer at ServiceNow, discuss the big picture on service operations. Listen in as they chat about how service management and IT operations in tandem with AI and automation drive productivity and innovation for competitive agility.

The focused chat traverses the benefits and challenges and throws the spotlight on:

  • The changing role of IT services
  • Converging IT operations and IT service management
  • Why service operations are going to be the new normal
  • Intelligent platforms that consolidate tech stacks
  • AI and GenAI playing the game changer
  • Visibility for CIOs and CTOs to make informed decisions