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Ready to Build Your AI-native Banking OS?
Hexaware-Backbase Partnership
Connecting banking channels, operations, employees, and AI agents through a unified Banking OS architecture.
Connecting banking channels, operations, employees, and AI agents through a unified Banking OS architecture.
As a trusted Backbase partner, Hexaware pairs deep banking expertise with Backbase's AI-native Banking OS to modernize onboarding, servicing, and digital operations without disrupting core systems.
How Banks Build a Unified AI-native Banking OS with a Certified Backbase Partner
An AI-native Banking OS sits on top of your core systems, unifying customer journeys, employee workflows, and operational execution into a single layer. As a certified Backbase implementation partner with deep banking expertise, Hexaware connects onboarding, servicing, and wealth journeys, providing a unified, scalable ecosystem without disrupting the core.
Coordinate banking journeys, systems, employees, and AI agents through one operating model
Banking OS Strategy
Map the move from fragmented channels and systems to a unified operating layer for banking execution.
Unified Frontline Design
Design journeys where customers, employees, and AI agents work from a shared context across channels.
Core and Ecosystem Integration
Connect core banking, CRM, payments, lending, risk, KYC, data, and fintech without replacing the system of records.
Nexus Semantic Layer Enablement
Build one operational truth across customers, accounts, products, events, and cases for every actor.
Journey and Workflow Orchestration
Orchestrate onboarding, servicing, disputes, and wealth journeys across deterministic and agentic flows.
Authority and Governance Controls
Set permissions, policy controls, audit trails, and decision authority for every action taken.
Agentic Banking Enablement
Let AI agents execute banking work with shared context, authorized actions, and governed execution.
Banking OS Factory Delivery
Build and deploy solutions with Studio, Starter Packs, and Delivery OS, one domain at a time.
As one of Backbase’s largest global partners, we help banks integrate the AI Banking OS across core banking, payments, CRM, IAM, data, and servicing systems. Our Backbase partnership promises:
Over 10 years of partnership, 100+ Backbase projects, and a strong pool of trained, certified consultants.
Deep expertise connecting Backbase with core banking, payments, CRM, identity, data, and servicing systems.
Reusable accelerators, components, AI-enabled SDLC, and round-the-clock support for speed and consistency.
Hexaware supports Backbase R&D teams in Amsterdam, developing the AI Banking OS for banking transformation.
LLMs, RAG, graph models, and agentic AI turn banking context into real-time coordination and decision-making.
Faster servicing, better personalization, lower operational costs, and more proactive digital experiences.
Peter-Jan van de Venn
Expert
Banks implement the Backbase Banking OS as a layer on top of their existing core systems, not a replacement. It sits over the banking core, payments, cards, risk, and CRM, and coordinates work across them while those systems stay in place. As a Backbase implementation partner, Hexaware deploys it in phases and connects to your core systems through pre-built connectors, so you modernize customer journeys and operations without a risky rip-and-replace.
Banks connect their core banking and payments infrastructure through Grand Central, the Banking OS connectivity layer, which provides pre-built connectors to core systems, payment processors, cards, CRM, and fintechs. Banks connect once, and every workflow and AI agent benefits from that data. As a Backbase implementation partner, Hexaware configures and extends these connections so your systems can communicate with the Banking OS cleanly and securely.
Banks enable agentic AI on Backbase by giving agents the three things they need: shared context, authority, and orchestration. Nexus, the semantic layer, provides every agent with a real-time view of the customer; Sentinel governs what each agent is allowed to do and logs every action; and the orchestration layer runs the workflows. Hexaware helps banks design and deploy these agentic journeys across onboarding, servicing, and support.
Banks implement Nexus, the Backbase semantic layer, to give every employee, workflow, and AI agent one shared, real-time view of the customer. Nexus normalizes data from core systems and third parties into a single operational model, built on a Banking Ontology and Customer State Graph, so everyone can act on the same truth. As a Backbase implementation partner, Hexaware maps your data into Nexus so operational intelligence remains consistent across the bank.
Banks measure time-to-value by how quickly the Banking OS delivers working journeys on top of existing cores. As it is deployed on core systems using Grand Central’s pre-built connectors, and because its capabilities are composable, banks can go live in one area and expand rather than wait for a multi-year replacement. An experienced Backbase implementation partner like Hexaware shortens this further by reusing proven accelerators and avoiding first-time missteps.
Banks build differentiated products by co-innovating on Backbase’s extensible Banking OS rather than settling for off-the-shelf features. Using tools like Process Studio and Agent Studio with a developer sandbox, banks and their partners create custom journeys, workflows, and agents unique to their brand. Working closely with Backbase and an implementation partner like Hexaware, banks turn these ideas into production-ready digital banking products.
Ready to Build Your AI-native Banking OS?