Empowering Fintech Evolution with Backbase
Backbase delivers an AI-Native Banking OS designed to sit above existing banking systems and unify customer journeys, employee workflows, and operational execution across the enterprise. As a trusted Backbase implementation partner, Hexaware combines deep banking expertise with Backbase’s Banking OS architecture to help financial institutions modernize onboarding, servicing, and digital operations without disrupting core systems. From AI-enabled banking experiences to connected wealth management journeys, Hexaware and Backbase help banks build unified, scalable, and future-ready digital ecosystems.
Cloud Services
Unlock high performance through connectivity and collaboration
Seamless Cloud Integration for Backbase
Experience an impeccable blend of Backbase's robustness with cloud agility, ensuring scalability and resilience in every digital banking initiative.
Tailored Cloud Solutions for Financial Institutions
Whether you're a retail bank or operating in corporate, SME, or wealth management, we have solutions for Backbase integration with cloud designed just for you.
Backbase Solutions
Coordinate banking journeys, systems, employees, and AI agents through one operating model
Solution Area
Banking OS Strategy
Define the roadmap for moving from fragmented channels and systems to a unified operating layer for banking execution.
Unified Frontline Design
Design connected journeys where customers, employees, and AI agents work from shared context across digital channels and operations.
Core and Ecosystem Integration
Connect core banking, CRM, payments, cards, lending, risk, KYC, fraud, data, and fintech systems without replacing systems of record.
Nexus Semantic Layer Enablement
Build the shared operational truth across customers, accounts, products, events, and cases — so employees, workflows, and AI agents all operate from the same foundation.
Journey and Workflow Orchestration
Orchestrate onboarding, servicing, disputes, and wealth journeys across deterministic workflows and agentic workflows.
Authority and Governance Controls
Define permissions, policy controls, audit trails, and decision authority for actions taken by customers, employees, and AI agents.
Agentic Banking Enablement
Enable AI agents to execute banking work with shared context, authorized actions, and governed execution across connected systems.
Banking OS Factory Delivery
Design, build, and deploy Banking OS solutions using Studio, Starter Packs, and Delivery OS — accelerating time to value one domain at a time through MissionOps.
Intelligence and Continuous Optimization
Optimize operations using signals from completed journeys, resolved cases, human overrides, and frontline interactions — feeding back into model improvement and operational learning.
Why Hexaware?
Hexaware has been a Backbase partner for 10+ years, delivering 100+ projects across EMEA. As one of Backbase’s largest global partners, we help banks integrate the AI Banking OS across core banking, payments, CRM, IAM, data, and servicing systems.
Our Backbase partnership promises:
- Proven Backbase delivery: Over 10 years of partnership experience, 100+ Backbase projects delivered, and a strong pool of trained and certified consultants.
- Complex systems integration: Deep expertise in connecting Backbase with core banking, payments, CRM, identity platforms, data ecosystems, and servicing systems.
- AI-led implementation acceleration: Reusable accelerators, components, AI-enabled SDLC practices, and round-the-clock support to improve delivery speed and consistency.
- Co-innovation on the AI Banking OS: Hexaware supports Backbase R&D teams in Amsterdam in developing the Backbase AI Banking OS for modern banking transformation.
- Banking-specific intelligence: Using LLMs, RAG, Graph Models, and agentic AI orchestration, Hexaware helps turn banking context into real-time workflow coordination and automated decisioning.
- Better banking outcomes: Enable faster servicing, improved personalization, lower operational costs, and more proactive digital banking experiences.
Backbase Leaders
Peter-Jan van de Venn
Backbase Expert
