Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
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Hexaware Named a Leader in the ISG Provider Lens™ Digital Engineering Services 2025 US Quadrant Report
April 24, 2025
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Information Services Group (ISG), a leading global technology research and advisory firm, named Hexaware a Leader in the ISG Provider Lens™ Digital Engineering Services 2025 US Quadrant Report, recognizing its strengths in three focus areas – Design and Development (Products, Services and Experiences), Integrated Customer/User Engagement, and Platform and Application Services. Some of the top service providers who have been called out as Leaders in the report are Hexaware, TCS, Infosys, Capgemini, and Accenture.
The report highlights pivotal advancements in digital engineering, highlighting mainly how Generative AI (GenAI) is driving transformative change across design, development, and operational processes. Utilizing Large Language Models (LLMs) and Vision Language Models (VLMs), GenAI accelerates the journey from ideation to prototyping by integrating real-time user feedback and enabling rapid document generation. Further, within multiple industries, these advancements reduce downtime, extend product life cycles, and improve efficiency and customer loyalty through cost-effective aftermarket solutions.
ISG has recognized Hexaware for its strengths in design and development of products, services, and experiences that integrate intelligent automation and conversational AI to improve customer interactions. The Tensai® platform was specifically highlighted for its use of ML and GenAI to accelerate design processes, tailoring solutions for various industries.
In the area of Integrated Customer and User Engagement, ISG acknowledged Hexaware’s expertise in enabling cloud partner-aligned customer experience (CX) and digital transformation (DX) solutions. By leveraging GenAI for customer service, Hexaware drives AI-assisted support and service automation for personalization in customer experience.
Hexaware’s North Star approach in Platform and Applications Services was recognized for its focus on aligning digital platforms with business goals. Platforms like RapidX®, designed for accelerated, agile software delivery, and Amaze®, which simplifies cloud migration, were noted as key enablers in helping businesses modernize and achieve their objectives.
This recognition from ISG reflects Hexaware’s commitment to delivering practical, AI-first solutions across major areas in digital engineering.
Hexaware Named a Leader in Design and Development (Products, Services and Experiences) in the ISG Provider Lens™ Digital Engineering Services 2025 US Quadrant Report
“Hexaware has invested in designing and developing conversational AI-based solutions, enabling clients to automate customer interactions”
– Dr Tapati Bandopadhyay
Hexaware Named a Leader in Integrated Customer/User Engagement in the ISG Provider Lens™ Digital Engineering Services 2025 US Quadrant Report
“Hexaware has implemented remote monitoring and predictive maintenance solutions, enabling clients to identify and address service issues proactively.”
– Dr Tapati Bandopadhyay
Hexaware Named a Leader in Platforms and Application Services in the ISG Provider Lens™ Digital Engineering Services 2025 US Quadrant Report
“Hexaware’s Tensai®, Amaze® and RapidX® platforms help clients digitize and platformize client businesses from legacy to cloud to code.”
