IT Solutions for Travel Industry


Connect, Engage & Personalize the passenger journey seamlessly

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Travel IT Solutions

The Travel industry has rapidly changed and evolved in the last decade around how passengers are “connected and engaged” to experience their journey. Technology plays a significant role in transforming the traveler into a “digitally empowered passenger”. It is becoming imperative for travel companies to provide services that can exceed passenger expectations and help them “Go the Extra Mile!” the success of travel companies is directly linked to how well they understand their passengers in order to create intuitive and highly personalized customer experiences. It has become equally important for travel companies to enhance their operational efficiency, passenger loyalty, and overall profitability.

Hexaware supports the Travel industry with profound domain expertise and digital tools that can continuously enhance the customer experience of the traveler by leveraging transformative technologies like Automation, Artificial Intelligence, Internet of Things, Augmented and Virtual Reality, Mobility, IoT and so on.

Hexaware delivers services and solutions to meet the needs of travel industry segments such as Airlines, Airports, Travel Technology and Travel Distribution. Hexaware has in-depth knowledge and experience in various sub-domains like Passenger Travel, Airline Reservations, Departure Control, Revenue Management, e-Commerce, CRM & Loyalty, Crew Management, MRO, Baggage, Flight Operations, Airport Operations, and Travel Intermediaries. We have proven expertise in Application Transformation Management, Legacy Modernization, Product Engineering, Digital Assurance, IT Infrastructure Management Services, and Business Process Services.

Lines of Business

    Service Offerings

  • Application Transformation

    To help the travel industry implement digital technologies and enhance the passenger experience

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  • BI & Analytics

    Enabling travel companies with adoption of big data technologies for informed decision-making

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  • Digital Assurance

    Testing services for Passenger Services Systems (PSS), Baggage Management, Loyalty, Crew, Flight Operations, In-flight, Cargo, MRO applications, Airport Applications, Travel Distribution Systems, Travel Technology Systems etc

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  • Infrastructure Management

    Hybrid Cloud services and Application Monitoring to deliver a superior experience for travelers and ensure scalability, optimization & effectiveness for Travel Companies

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  • BPS

    Transforming the Customer Experience, Finance & Accounting, Human Resources, Back Office and Call Centers for Travel companies


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  • CXT

    Digital capabilities to enhance the travel experience and enable customer intimacy

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