Insurance IT Services and Solutions
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AI-Driven Insurance Digital Transformation
The insurance industry is evolving due to socio-economic, business, and technological shifts. Trends like AI, agentic AI swarms, bionic solutions, hyperautomation, and super personalization are disrupting traditional models. Driven by innovations and Agentic AI, Hexaware delivers insurance IT services and solutions to help insurers, reinsurers, brokers, and MGAs modernize core functions—distribution, underwriting, claims, and billing.
Innovating Insurance with Human-Centric Technology
Our Focus Areas
Commercial & Specialty
Automate front, middle, and back-office processes to lower costs, increase efficiency, improve outcomes, and deliver personalized experiences.
Personal Lines
Enable seamless omnichannel experiences with our insurance technology services and solutions. Digitalize and streamline the entire policy lifecycle.
Life Insurance
Increase responsiveness, reduce complexity, mitigate risks, and drive growth by digitally transforming your Life Insurance technology ecosystem.
Insurance IT Services for AI-Driven Consulting and Digital Transformation:
Achieving sustainable growth requires more than just traditional approaches. Hexaware helps businesses overcome growth challenges by reimagining distribution, marketing, product, and pricing strategies. With our expertise, you can unlock new opportunities, adapt to market shifts, and drive meaningful, organic growth.
Hexaware’s cost optimization toolkit uses a holistic approach to identify cost-saving opportunities and inefficient processes, enabling guaranteed and time-bound TCO reduction.
Powered by Amaze®, our automation-driven framework transforms your mature applications to run efficiently on the cloud, modernizing them for long-term value.
Our holistic approach streamlines processes and leverages a factory model for new or enhanced product rollouts, coupled with automated testing, ensuring your business innovations reach the market quickly and efficiently.
We simplify and optimize processes to deliver seamless customer journeys, powered by innovative UI/UX designs, omnichannel interactions, personalization, and self-service options.
With our business think tank and AI-first approach, we prepare you to tackle challenges such as social inflation, cyber threats, ESG priorities, NATCAT risks, and regulatory compliance.
Hexaware’s advanced frameworks for premium and claims leakage boost your bottom line, while our partner-enabled fraud management solutions help you proactively identify risks during underwriting and claims processing.
Insurance IT Services for AI-Driven Consulting and Digital Transformation:
Next-Gen Insurance IT Solutions
Generative AI is accelerating a new era of growth and productivity in the insurance industry by transforming how carriers design products, process claims, and engage customers. From underwriting to servicing, it drives operational efficiency by automating complex tasks and augmenting decision-making. As insurers reimagine their workflows with GenAI, they’re unlocking smarter, faster, and more human-centric operations.
In the rapidly evolving landscape of insurance, Agentic AI is ushering in an AI-first vision of business, powered by a hybrid digital workforce that blends human expertise with autonomous agents. These intelligent agents function within a seamlessly orchestrated multi-agent ecosystem, enabling faster decision-making and adaptive service models. With embedded ethical guardrails and regulatory compliance, insurers can trust the autonomy of these systems while retaining oversight. The future lies in Agentic AI that not only executes tasks but also collaborates, learns, and evolves — transforming insurance into a self-driven, compliant, and adaptive enterprise.
Our industry consultants partner with you to rethink your growth, product, distribution, cost, and digital strategies. We provide actionable levers for operational efficiency, enhance customer experiences, and uncover valuable data-driven insights. Using our proprietary assessment frameworks and diagnostic tools, we analyze current challenges, conduct maturity modeling, perform gap analysis, guide build vs. buy decisions, and help you reimagine a new, future-ready target operating model.
Our team of industry cloud experts has extensive experience in insurance cloud-native platforms like Guidewire, coupled with expertise in leading hyperscalers such as AWS & Azure. This empowers you to optimize processes, reduce costs, and elevate customer experiences. Additionally, our tailored IT solutions for insurance enable you to launch innovative products swiftly and improve time-to-market, allowing you to rapidly adapt to the evolving dynamics of the insurance industry.
Our approach involves a holistic analysis of your existing processes, identifying bottlenecks, redundancies, and areas for improvement. We then design and implement tailored solutions that leverage automation, data analytics, and digital technologies to optimize your business processes. Our goal is to help you reduce operational costs, increase process transparency, and accelerate decision-making.
In an era where data is king, we help you make data-driven decisions that enhance underwriting, claims processing, and customer engagement. Our team of data experts designs robust data strategies, implements advanced analytics and leverages AI to gain deeper insights. Whether it’s predicting customer behavior, optimizing pricing models, or detecting fraud, our solutions enable you to stay competitive and responsive in a data-centric world.
Our solutions are designed to help you build lasting relationships and deliver exceptional customer experiences. We collaborate closely with you to create personalized touchpoints, from onboarding to claims processing, and leverage data analytics and digital technologies to anticipate customer needs, provide timely support, and deliver seamless self-service.
Our consultants focus on identifying the challenges of outdated systems and designing modern, state-of-the-art solutions that deliver value to your end customers while improving IT and business KPIs. We leverage jump-start kits and industry-proven frameworks to ensure compatibility with the latest technologies, reduce operational risks, and enhance system performance and scalability. By modernizing your legacy systems, we help you unlock innovation, improve efficiency, and future-proof your business.
We provide comprehensive support and maintenance for insurance front, middle, and back-office applications, ensuring seamless operations through updates, enhancements, and bug fixes. Our AI-driven, risk-mitigated transition process ensures a smooth and secure handover, while self-healing systems powered by AI/ML Ops deliver continuous operational efficiency gains. By adhering to world-class SLAs, we ensure your applications remain reliable, scalable, and aligned with evolving business needs.
Hexaware provides comprehensive assessments and strategies to let your organization meet ever-changing compliance requirements and mitigate security risks, enabling you to focus on your core business activities.
Hexaware’s insurance finance consultants specialize in automating finance processes, implementing robust internal financial controls, and generating statutory and regulatory reports in full compliance with industry standards. By leveraging advanced technologies and automation tools, we streamline financial reporting to ensure accuracy, efficiency, and adherence to evolving regulatory requirements. This approach not only reduces manual effort but also enhances operational efficiency and compliance.
Client Stories
Hexaware has been a great partner. We serve a large spectrum of clients, from large enterprises to small businesses. Hexaware’s engagement has been critical in enabling us to serve our customers better. They continue to play an important role in our 3X3 transformation.
Abdul Razack
Global CIO, Aon PLC
Success Through World-Class Partnerships
We leverage an extensive partner ecosystem to streamline workflows, enhance customer experience, and drive growth
Case Studies
Insights
Team Leaders
Vivek Arya
Insurance Leader
Shailendra Deo
Insurance Leader
Rajib Chatterjee
Insurance Leader
FAQs
Hexaware is widely recognized as a leading provider of insurance IT services because of its AI-first strategy, industry-specific solutions, and proven ability to modernize the entire insurance value chain. We help insurers, reinsurers, brokers, and MGAs transform core functions—like underwriting, claims, billing, and policy servicing—using technologies such as Generative AI, Agentic AI, hyperautomation, and cloud-native platforms including Guidewire and Duck Creek.
Our solutions drive faster product launches, reduce total cost of ownership, and improve customer experience through omnichannel journeys and personalization. With deep domain consulting, regulatory expertise, and pre-built frameworks for modernization, Hexaware empowers insurance organizations to become more agile, data-driven, and future-ready.
Generative AI is reshaping the insurance industry by enhancing underwriting, automating claims processing, personalizing customer experiences, and detecting fraud with greater accuracy. It enables insurers to analyze vast datasets, streamline workflows, and make faster, data-driven decisions—transforming traditional operations into more agile, digital-first models.
From AI-powered chatbots and quote copilots to claims assessment tools and legacy system modernization, GenAI drives efficiency across the insurance lifecycle. As insurers adopt ethical frameworks and secure data practices, they’re unlocking new value, reducing costs, and accelerating innovation with AI at the core of their strategy.
AI-first insurance is a next-gen operating model where artificial intelligence drives decision-making, customer engagement, and core operations across the insurance value chain. It’s not just about automation—it’s about engaging smarter, predicting risks earlier, and adapting faster using real-time data and intelligent algorithms.
By embedding AI across functions like underwriting, claims, fraud detection, and customer service, insurers can deliver hyper-personalized experiences, optimize risk, and accelerate innovation. Technologies like generative AI, agentic AI, and LLMs enable everything from dynamic pricing to automated policy servicing and proactive customer outreach.
AI-first transformation requires more than tools—it demands robust data infrastructure, responsible AI frameworks, and a cultural shift toward experimentation. Leading insurers are setting up AI Centers of Excellence, launching short-term, high-impact projects, and scaling AI across the enterprise to improve efficiency, resilience, and competitiveness.
Insurers can elevate customer experience (CX) by using IT solutions to deliver seamless, personalized, and omnichannel interactions across the insurance lifecycle. Digital tools—such as AI-powered chatbots, mobile apps, self-service portals, and CRM-integrated workflows—help simplify complex products, reduce friction in claims and servicing, and improve transparency.
AI and data analytics enable insurers to tailor products, anticipate customer needs, and offer proactive support, while omnichannel platforms ensure consistent experiences across digital and human touchpoints. Enhanced CX not only improves customer retention and satisfaction but also drives measurable gains in revenue, efficiency, and employee engagement.
To succeed, insurers must combine technology with a human-centric approach—training agents, simplifying journeys, and designing IT ecosystems that adapt to diverse customer preferences. CX transformation is a win–win: better service for policyholders and better performance for carriers.
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