Customer Experience Services for Hospitality

One of the major challenges faced by Hospitality companies is meeting the expectations of demanding guests. Modern platforms like Airbnb have proven to be very popular for their competitive pricing. Besides, guests are influenced to a greater extent by the reviews available on sites like Tripadvisor.com before they make a booking. They also prefer a digital customer engagement with the property. Hence, there is the need to provide a personalized customer experience based on the guest’s preferences and choices.

Offerings

Hexaware offers its Design Thinking Experience First Framework, Automate Everything & Customized Approach to enhancing the customer experience, along with providing a more innovative & forward-looking business vision for advancing the business prospects of hospitality companies by leveraging our platforms and technologies across business functions, applications and infrastructure. This would enable any hospitality company to leapfrog & provide a more enriched & engaging guest experience while minimizing the time to market, improving operational efficiencies, customer intimacy and advocacy.

Customer Experience First

• End to end hospitality and a highly connected customer experience, right from Property Management to Reservation Systems for increasing the agility of sales and marketing
• Seamless mobile based check-in / check-outs
• User experience design for web and mobile, ensuring better visibility, ease in usage & interactions to create a holistic omnichannel experience
• Customer loyalty applications
• Digital self-service tools & apps to provide instant information & services across social media
• Digital ergonomics (Accessibility, Voice Enablement, Visual Cues, etc.)
• IT Strategy & Consulting

Engineering Transformation

• Digital Marketing and Commerce Platforms
• Property walk-through using AR / VR
• AI / ML driven personalization
• Chatbots and Voice bots for customer services
• Real-Time communication, notification & status reporting over Apps through API & Webservice led data exchange

Continuous Experience Delivery

• E-Commerce & community portal optimization & management
• Virtual tours – Content and Creative Production
• Marketing Analytics and Measurement Services
• Always-on Digital Innovation