Mortgage Services

Mortgage Services Redefined

In the post financial crisis era, lenders are looking for innovative solutions to reduce defaults and meet evolving customer demands. The primary mortgage market has predominantly been a paper intensive industry. However, over the last several years, there has been a major push towards modernization and e-submission of documentations to enhance regulatory compliance and improve overall client experience. 

In the secondary mortgage market, a recent directive from the Federal Housing Financial Agency (FHFA) requires Government Sponsored Enterprises (GSEs) to work together to develop a single Mortgage-Backed Security (MBS) to align the existing MBS and Participation Certificates (PC). The primary objective is to move towards a shared risk model on GSE (Government Sponsored Enterprises) guaranteed securities. 

Hexaware partners with mortgage companies to address the evolving business requirements and provide an enriched customer experience through automation of various paper driven processes. We have executed multiple transformational projects for leading lenders including modernization, testing, application support and maintenance, identifying data lineage, and preparing data for integration with CSPs. 

Hexaware’s extensive capabilities in managing critical applications across the secondary mortgage market help our clients achieve a superior experience across the mortgage lifecycle. The scope of our services includes origination and underwriting, as well as securitization and servicing for both single-family, and multi-family lines of business. 



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