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Drive Seamless CBILS Commercial Loan Underwriting & Processing with Hexaware Solution

The COVID-19 outbreak has thrown challenges of enormous magnitude at civil society and financial establishments. Small businesses and commercial establishments across the UK are experiencing lost or deferred revenues, leading to disruptions to their cash flow.

The Coronavirus Business Interruption Loan Scheme (CBILS) supports four Commercial lending products – Term Loans, Asset Finance, Invoice Finance, Revolving Credits (Overdrafts). They are administered by the British Business Bank (BBB) and are made available to SMBs via more than 40 accredited lenders. The UK Government has pledged a guarantee of 80 percent of each loan.

The CBILS has triggered sudden, growing and massive influx of loan applications at CBILS accredited lenders. We can help you in the race against time to secure maximum loans for your small business and commercial clients.

We know that you need to act fast to secure the direct financial assistance for small businesses that bank with you and help them tide over the crisis and maintain payroll.

Hexaware’s CBILS Commercial Loan Solution

A one-stop, out-of-the-box solution that can speed up loan underwriting & processing and reduce the burden on banking operations and infrastructure.

The solution can be integrated using microservices architecture into any existing platform at your bank seamlessly.

It is robust, nimble, powered by best-in-class Fintech. 

The front-end of our solution enables:

  • Customer queries, Loan Application fill-in & pre-qualification with Virtual Assistant Chat Bot
  • Speedy customer interactions and quick loan application intake armed with a simple interface built on Salesforce Community Cloud and Service Cloud
  • Effective Self-service
  • Responsive web portal available on mobile, tablet and desktop

How Hexaware’s CBILS Commercial Loan Solution Fast-Tracks Loan Underwriting & Processing

The solution has an intelligent mix of automation and manual activities to significantly speed up CBIL intake, underwriting processing & submission to BBB.

  • AI-based document processing
  • RPA bots
  • Automated data collection & packaging
  • Digital ID Verification & eKYC leveraging AI/ML

Hexaware’s Business Process Services offer a full range of Contact Center Operations for CBILS Loan Underwriting & Processing to SMEs.

Our Manual Contact Center Operations span the full commercial credit lifecycle of CBILS for small & medium enterprises, including;

  • Enquiry
  • Origination
  • Customer Onboarding
  • Document Verification
  • Corporate Assessment
  • Underwriting
  • Loan Processing
  • Sanction & Disbursement
  • Servicing
  • Problem Loan Management
  • Closure


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