ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Flyer

Post-call Automated Quality Monitoring Solution

Key Takeaways

– Hexaware’s automated quality monitoring solution uses an agentic AI framework for agent performance insights.
– The solution screens 100% of calls for compliance and quality automatically.
– The agentic AI framework identifies and addresses process anomalies in almost real time.
– Customer interaction analysis delivers deeper insights across the organization’s service quality monitoring.

Are you struggling to maintain consistent customer service quality and meet stringent regulatory requirements? Traditional methods of call monitoring are time-consuming, expensive, and prone to human error. It’s time for a change. Our automated quality monitoring solutions offer a smarter, more efficient way to ensure every customer interaction meets your standards.

Leveraging an agentic AI framework, it provides unparalleled insights into agent performance. With our solution, you can unlock the power of quality assurance automation, enabling you to:

Screen 100% of calls for compliance and quality
Identify and address process anomalies in almost real-time
Gain deeper insights through customer interaction analysis
Improve customer service quality monitoring across your organization

Ready to take your customer service to the next level?

Download our comprehensive flyer to discover all the details about our automated quality monitoring solution and how it can transform your business!

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Get the Resource

Download this Hexaware resource and explore what's possible.

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