ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

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Leveraging Automation for Day-to-Day Operations

Key Takeaways

– Hexaware introduced Automation as a Service, tying payments to outcomes achieved, not just solutions delivered.
– A 360-degree solution feeds all service requests into a single ITSM with integrated manual resolution.
– Enterprises can reduce costs through long-term contract or per-ticket pricing based on complexity.
– The automation tool intelligently learns from experience over time.

This brochure talks about how Hexaware assisted in getting over the traditional ways of working and managing digital infrastructure by bringing in automation to the rescue. It helped curb time, efforts and cost estimates.

In order to resolve challenges, Hexaware introduced Automation as a Service where automation solutions become a part of an ongoing project with payments based not only on the solutions delivered by also the outcomes achieved.

Benefits that can be leveraged by the customer:

360-degree solution for all service requests fed into a single ITSM with integrated manual resolution
Reduction costs based on a long-term contract or per ticket pricing depending on the complexity
Building a tool that intelligently ‘learns’ from experience

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