Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
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Leverage AWS-powered analytics fused with GenAI to transform your contact center. Gain insights, improve agent performance, and deliver exceptional customer experiences.
– Hexaware’s Contact Center Interaction Analytics fuses AWS-powered analytics with GenAI for contact centers.
– AI-powered sentiment and intent detection lets teams quickly address customer issues.
– The solution automates quality checks for agent performance, pinpointing challenges faster.
– As an AWS Partner, Hexaware connects any CCaaS platform without interrupting current operations.
Hexaware’s Contact Center Interaction Analytics helps you improve customer experience in a simple and effective way. With features like AI-powered sentiment and intent detection within customer interaction analytics, so you can quickly address customer issues and tailor your support to their needs. Our solution also automates quality checks for customer agent performance, making it easier to pinpoint challenges.
As an AWS Partner, Hexaware effectively uses cloud technology for your contact center. Connect any CCaaS platform, ensuring a smooth setup without interrupting your current operations. Our focus is on practical strategies and training for your agents, helping you spot important trends and keep customers coming back. With AI-powered interaction analytics you win where human connection matters most.
Get the flyer and build a customer experience true to your brand!