ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

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Agent Assist with AWS

Transform customer service using Agent Assist

Smart, Real-Time AI Assistant for Customer Service

Are you ready to transform your customer service experience? Our AI-powered customer service solutions are designed to meet the changing expectations in contact center interactions. Today, customer service agents need to be equipped with the best tools to provide faster resolutions for happier customers. That’s where our AI customer support tools come in!

Agent Assist with AWS transforms the way contact centers operate by providing real-time assistance that empowers your team to handle customer needs efficiently. The result is not just quicker resolutions but also a significant reduction in operational costs, leading to better experiences for both customers and agents alike.

Download our flyer now to explore how AI for contact centers can transform your customer service operations with features like real-time speech-to-text, smart knowledge retrieval, sentiment analysis for customer sentiment tracking, automated post call summary, and more. Learn now!

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Get the Resource

Download this Hexaware resource and explore what's possible.

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