ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Event

CCW Las Vegas 2025

Jun 9, 2025 – Jun 12, 2025 (4 days)
Caesars Forum, Las Vegas, NV

Discover Hexaware’s Gen AI-powered Transformative CX Solutions at Customer Contact Week 2025

Join the world’s largest customer contact event, Customer Contact Week 2025, at Caesars Forum, Las Vegas. Bringing together over 5,000 attendees, 200+ solution providers, and thought leaders from 46 countries, CCW is the premier destination for customer experience innovation, strategy, and networking.

Hexaware at CCW 2025

At Hexaware, we empower organizations to reimagine customer experiences through cutting-edge solutions powered by generative AI. Whether you’re looking to elevate engagement, streamline operations, or embrace hyper-personalization, our expertise ensures your contact center operates at the forefront of innovation.

What We Offer:

Omnichannel Excellence: Deliver seamless, human-like experiences across chat, email, and social media.
Gen AI-powered Insights: Transform customer data into actionable strategies with real-time transcription and advanced analytics.
Always-on Solutions: Rely on cloud-based contact centers for uninterrupted customer engagement.
AI-assisted Operations: Equip agents with real-time tools for translation, sentiment analysis, and personalized recommendations.

Why visit Hexaware at CCW Las Vegas 2025?

Explore how generative AI is reshaping customer engagement.
Discover actionable strategies to reduce customer wait times and enhance satisfaction.
See live demonstrations of hyper-personalized, zero-queue interactions powered by Hexaware’s CX solutions.
Learn how AI-driven insights can revolutionize your contact center operations.

Attend our Panel Discussion “The Rise of Agentic AI in Customer Service: Personalizing and Powering Autonomous CX”

Explore the next evolution of customer service—where AI functions as an agent, not just a tool. Gain insights into how agentic AI is enabling hyper-personalization, autonomous resolution, and smarter agent roles. Listen to the experts:

Kevin Lee—Vendor Performance Manager, McAfee
Puneet Badlani—Worldwide Sr Connect Partner Solution Architect, AWS
Roger Arias—AVP, Customer Experience Transformation, Hexaware

Date: Wednesday, June 11, 2025

Time: 2:45–3:30 PM PDT

Walk away with fresh ideas, practical takeaways, and a deeper understanding of how Agentic AI is transforming CX from the inside out.

Who Should Attend

This event is ideal for customer service leaders, CX strategists, and decision-makers looking to leverage new technology solutions and innovative strategies to transform their customer contact operations.

Book a meeting with us at the CCW conference 2025 to discover how Hexaware can help you deliver exceptional customer experiences at scale.

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