11:00 AM ET
The Mirage, Las Vegas, NV
Head of Digital Innovation & Products Hexaware Technologies
Head of Business Process Services, North America
SVP & Global Head - Healthcare & Insurance
Digital channels are becoming the communication of choice for millennials and GenX customers. With millennials set to become the next vital subset of the customer universe, the shift has already begun with customers expecting organizations to interact, engage with, and guide them at the time they want and through the media they prefer.
Virtual Assistants, Chat bots, self-help customer service channels are a hot topic today and the call center industry is witnessing a major metamorphosis. The ubiquitous social media eye is gradually becoming a diet for existence. These multiple channels have a colossal potential to revolutionize customer experience by creating an omni-channel digital rendezvous.
Come witness the disruption. Hexaware is a proud Premium Sponsor at the 18th Annual CCW Conference & Expo 2017, at The Mirage, Las Vegas. Visit us at BOOTH #1225
Learn how disruptive interventions like Robotic Automation, AI and Machine Learning are redefining the customer service strategies. Save significant cost, improve end user engagement and earn an opportunity to transform your contact centers from cost centers to revenue centers.
Hexaware in Action –
Ravi Sarkar, Head of Digital Innovation & Products Hexaware Technologies
Bennet Kumar, Head of Business Process Services, North America
Milan Bhatt,SVP & Global Head – Healthcare & Insurance
Event Website – https://www.callcenterweek.com/
Click here to meet our Call Center Transformation Team at the event.
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