Client
Global Media Group with 20,000+ Employees Across Three Continents
The client is a multi-brand media and information services company with well‑known brands in digital real estate, subscription video, book publishing, and news. Headquartered in North America with operations across the Americas, EMEA, and APAC, the organization leverages Workday to run HR operations at scale.
Challenge
Post‑acquisition Synergy Gaps and Uneven Governance
The client faced critical post-M&A integration challenges and needed to maintain data accuracy and quality. Key challenges included:
- Global end-to-end managed services support for an expanding Workday AMS
- Streamlined HR processes across recruiting, time, absence, advanced compensation, payroll integrations, benefits, and performance.
- A comprehensive dashboard as a single source of truth to generate actionable insights.
- A clearer governance model for new projects and ongoing change.
- Consistent release management and tenant hygiene.
- Harmonization of multiple tenants (including the US and Australia) without disrupting the business.
- Scalable payroll integration with regional payroll vendors and downstream systems.
Solution
Global AMS, Tenant Harmonization, and an Integration Factory
As the client’s preferred partner, Hexaware delivered Workday consulting and Workday AMS services to stabilize and modernize their HR technology landscape. This included:
- Global support model (18×5): Hub‑and‑spoke coverage from onsite, nearshore, and offshore to handle BAU, enhancements, and release adoption.
- Tenant harmonization: Consolidated and standardized configuration, security, and processes across regions post‑M&A, leveraging Workday implementation best practices.
- Integration at scale: Executed 65+ integrations across core HR, compensation, performance, payroll, and benefits; added language and country‑specific variations as needed.
- Payroll “backward” integrations: Connected to third‑party payroll providers (e.g., ADP, UltiPro, TMF) while preserving local compliance through robust payroll integration.
- Project portfolio: Delivered job architecture redesign, key business‑process updates (e.g., termination, job change), and payroll integration
- Future‑proofing: Enabled new Workday features, executive dashboards, and country‑specific enhancements.
- Flexible commercials: T&M for variable needs; fixed‑price managed services for predictable run operations with SLAs.
- Workday footprint: HCM suite covering core HR, recruiting, advanced compensation, time tracking, absence, performance, benefits; payroll integrations; reporting & dashboards.
Benefits
Lower Costs, Faster Processes, and Improved Talent Retention
- 50% reduction in tenant maintenance cost.
- 40% lower data harmonization cost.
- 30% faster ticket resolution time.
- 30% reduction in integration development
These improvements were achieved by leveraging our robust and flexible engagement model, cutting-edge solution accelerators, templatized frameworks, and best-in-class Workday AMS capabilities.
Summary
Stronger Control After Complex Change
With a global Workday AMS model, disciplined governance, and an integration factory, the client turned a complex post‑M&A integration landscape into a stable, scalable Workday platform—ready for the next phase of growth. This transformation was powered by expert Workday consulting and advanced payroll integration solutions, ensuring continued agility and operational excellence across global operations.
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