Transforming Wealth Management CX Through Financial Application Testing

Client

The client is a fintech provider delivering innovative solutions for investment management, regulatory compliance, and secure communications within the global financial services sector. With the aim of improving the customer experience, the client sought comprehensive financial application testing solutions for a new business functionality in wealth management—trade processing and settlement.

Challenge

The client faced critical challenges in testing their new trade processing and settlement functionality. The lack of comprehensive testing solutions risked delaying time-to-market, jeopardizing the client’s ability to deliver seamless services. Specific pain points included:

• Time Constraints: The client required the creation of manual and automation-ready test cases within an aggressive timeline.
• Testing Gaps: The absence of robust testing frameworks and best practices hindered the management of new business functionality.
• Scalability Needs: The testing solutions needed to support applications servicing thousands of clients.

Solution

Hexaware partnered with the client to deliver tailored, innovative testing solutions. The approach focused on establishing best practices in wealth management and introducing next-generation testing capabilities:

• Flutter App: Created a mobile automation suite for Flutter-based apps.
• Manual Test Case Creation: Developed over 25,000 test cases covering trade processing and settlement scenarios.
• Automation-ready Preparation: Ensured 85%+ of test cases were primed for automation, enabling faster execution cycles.
• Performance Engineering Enhancements: Leveraged Google Lighthouse to optimize performance testing for mobile and web applications.
• Unified Automation Framework: Implemented a framework that standardized automation practices across teams, reducing regression testing time through parallel execution.
• Early Security Testing: Introduced early-stage security assessments to identify vulnerabilities before release.
• Accessibility Testing: Established a practice ensuring compliance with accessibility standards, improving customer experience.
• Digital Happiness Index: Deployed a proprietary framework to measure user satisfaction, refining application usability and engagement.

Benefits

Our financial application testing solution delivered measurable improvements in operational efficiency, testing quality, and customer satisfaction:

• Defect Detection: Achieved a 98% defect detection rate, significantly reducing production issues.
• Automation Coverage: Enabled 85%+ automation coverage, accelerating testing timelines.
• Scalability: Supported applications servicing over 50,000 clients, ensuring reliable performance and resilience.
• Time-to-market: Minimized delays in new functionality rollout by addressing testing gaps.
• Customer Experience: Improved application accessibility and usability, elevating satisfaction across global user bases.

Summary

Hexaware transformed the client’s testing practices for wealth management applications by delivering 25,000+ test cases and establishing best-in-class performance and security measures. The comprehensive solution ensured 98% defect detection and 85% automation coverage, improving customer experiences for over 50,000 of its clients. This innovation-driven partnership empowered the client to stay ahead in the competitive fintech landscape.