Telecom Infrastructure Managed Services for a Leading US Telecom Infrastructure Company

Client

A Global Telecom Infrastructure Company

The client is a global telecommunications infrastructure company that owns and manages tower infrastructure across multiple international markets. The organization supports telecom service providers through tower leasing, infrastructure operations, and large-scale asset management services.

Challenge

Managing Complex Infrastructure And IT Operations

The client needed to maintain operational continuity across large-scale infrastructure and IT environments while optimizing operational costs and supporting long-term transformation initiatives.

Key challenges included:

• Managing complex IT operations across infrastructure environments
• Supporting business continuity across multiple enterprise platforms
• Maintaining operational efficiency across tower infrastructure operations
• Managing compliance, networking, and infrastructure monitoring requirements
• Supporting modernization initiatives across critical enterprise applications
• Optimizing operational costs while scaling support services globally

The organization also required a long-term transformation partner capable of supporting infrastructure modernization, digital assurance services, and enterprise-wide operational support.

Solution

Telecom Infrastructure IT Transformation

Hexaware delivered long-term telecom infrastructure managed services across transformation, IT operations, and digital assurance initiatives.

Key solution areas included:

• Optimized tower infrastructure identification based on usage, proximity, and operational factors
• Led Salesforce migration initiatives for the infrastructure access portal
• Delivered end-to-end functional testing and test automation services across critical business workflows
• Provided digital assurance services across Oracle EBS and Oracle Analytics Server environments
• Conducted performance testing for enterprise applications to improve operational efficiency
• Supported regulatory compliance through infrastructure monitoring, reporting, and incident management
• Managed service requests and projects to ensure business continuity
• Modernized Oracle Financials systems to improve operational stability and continuity
• Delivered managed support across Oracle, MuleSoft, SharePoint, ServiceNow, and database environments
• Managed IT operations for tower infrastructure, including generators, cooling systems, and office networking operations

Benefits

Improving Continuity and Cost Optimization

The engagement helped the client strengthen operational resilience while improving efficiency across enterprise IT operations.

Key outcomes included:

• Improved business continuity across infrastructure and IT operations
• Achieved 40% cost optimization through modernization and managed services initiatives
• Enhanced operational stability across enterprise applications and infrastructure platforms
• Improved infrastructure monitoring, incident management, and compliance support

Summary

Supporting Long-Term Infrastructure Transformation

Telecom infrastructure providers require resilient IT ecosystems and scalable operational support to manage complex global infrastructure environments.

Through telecom infrastructure managed services, modernization initiatives, and digital assurance services, Hexaware helped the client improve operational continuity, optimize enterprise IT operations, and build a stronger foundation for long-term infrastructure growth.

Modernize infrastructure operations and improve business continuity with scalable telecom infrastructure managed services. Connect with Hexaware to optimize enterprise IT operations and reduce operational costs.