Client
Powering Performance Across Continents
A global leader in sportswear retailing, with a workforce topping 33,000, needed to keep HR and finance operations smooth and reliable, no matter the hour or country. For over a decade, this client has relied on Hexaware to deliver PeopleSoft Application Support across both HCM and FSCM, ensuring every process—from payroll to purchasing—just works.
Challenge
Complexity Meets Real-World Demands
- Global Workforce, Local Needs: Managing global payroll implementation and HR operations across 16 European countries meant dealing with varied regulations and time zones.
- Always-On Maintenance: Regular PeopleSoft upgrade cycles and patching were essential to stay compliant and performant.
- Seamless Data Flow: HR system integration with third-party apps was crucial for business continuity.
- Data Headaches: Invalid time punches and a steady stream of ad hoc inquiries created operational drag.
- Proactive Oversight Needed: Tracking known errors and optimizing SQL performance required vigilant, expert attention.
Solution
Decade-Long Partnership. Lasting Results.
Hexaware’s PeopleSoft Managed Services went beyond break-fix, delivering continuous improvement, automation, and real transformation:
- Deep Expertise, Broad Scope: Implemented PeopleSoft HCM Support for payroll and absence management in 16 European countries, plus tailored US and California HR enhancements.
- Flawless Go-Lives: Managed successful launches for PeopleSoft PO, Inventory, Purchasing, and eBill modules.
- Financials Upgraded: Delivered scheduled Peoplesoft upgrade, support, and enhancements for Pan-European Payroll.
- Digital-First Operations: Built a scalable test framework, automated digital billing for physical stores, and finalized U.S. Manager Self Service.
- Automation in Action: Automated invalid time punch cleanups and standardized ad hoc issue resolution using JIRA.
- Proactive Monitoring: Monitored SQL performance, tracked recurring errors, and orchestrated change management for smooth post-Go-Live transitions.
- Comprehensive Coverage: Modules in play included General Ledger, Payroll, Benefits Admin, Inventory, Billing, Asset Management, eProcurement, and more.
Benefits
Focus on Consistency and Efficiency
- Performance Gains: Global payroll implementation boosted payroll efficiency across 16 European countries.
- Automation Impact: Invalid time punch cleanups now run automatically, cutting manual work by 25%.
- Efficiency Boost: JIRA-based inquiry tracking sped up resolution times by 20%.
- Error Reduction: Proactive SQL monitoring slashed recurring issues by 30%.
- Global Reach: Delivered consistent, expert PeopleSoft Managed Services across geographies and business functions.
Summary
A Playbook for Resilient Operations
Hexaware’s long-term partnership with this leading sportswear retailer is proof that PeopleSoft application support isn’t just about support; it’s about enabling business agility, resilience, and readiness for what’s next. With a blend of automation, integration, and continuous improvement, we’ve helped our client stay a step ahead in a fast-moving marketplace.
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