Oracle HCM Cloud Support for a Global Leader in Legal Process Outsourcing

The client is a global leader in Legal Process Outsourcing, with a single-focused mission to improve the performance of leading corporations, law firms and academic institutions.

The client had transformed its HR applications with the implementation of Oracle Human Capital Management Cloud (Oracle Fusion and Taleo Cloud) application. However, they were facing major challenges in running and maintaining Fusion and Taleo applications for their everyday operations.

Hexaware set up an onsite-offshore Oracle HCM Cloud support centre for proactive support. The entire gamut of issues was handled in an SLA-driven approach. The following steps were taken to resolve the issues faced by the client:

• Standardized reporting through a centralized approach
• Automated data load support for various business processes
• Efficient handling of day-to-day transactional datasheets and uploads
• Development of various integrations and reports