Automating Policy Allocation with Intelligent RPA: An Insurance Automation Success Story

Client

A Major European Insurer

A large Belgian subsidiary of a Swiss insurance powerhouse, generating billions in revenue, serves millions of customers with a diverse portfolio of products. Operating across six regions, the company prides itself on delivering high-quality service, but faced mounting operational challenges that threatened efficiency and compliance.

Challenge

Complex Processes, Compliance Pressures

The insurer’s onboarding and insurance policy management processes were bogged down by:

• Non-standardized documents from multiple languages and sources
• Strict GDPR compliance requirements for data privacy
• Manual premium calculations based on employee compensation
• The need to minimize financial and regulatory risks

Processing involved multiple stakeholders, from brokers to operations teams, and was prone to delays, inconsistencies, and high manual effort. The client needed a scalable, compliant, and cost-effective solution to turn policy allocation from a bottleneck into a streamlined, automated process.

Solution

Intelligent RPA Streamlines Policy Allocation

Hexaware mapped the insurer’s end-to-end onboarding process, identifying seven automation-ready processes across the P&C business, including broker mandates, claims, salary renewals, budget plans, and policy terminations.

We deployed Robotic Process Automation (RPA) and Intelligent Automation to achieve 100% automation in policy allocation.

Key highlights:

• Nearshore delivery from Amsterdam, backed by offshore support, ensuring full GDPR compliance.
• Automated policy termination workflows that validated policy status, fetched financial summaries, checked payment status, and executed cancellations based on predefined business rules.
• Real-time updates to operations teams once tasks are completed

Benefits

Faster, Leaner, More Accurate

The results were immediate and measurable:

• 58% TCO savings from original state to transformed state
• 20% reduction in average handling time for policy terminations
• 65% effort reduction from insurance policy automation and process optimization
• 95%+ accuracy in policy processing from Day 1
• Fully compliant with GDPR policies through a secure nearshore model

Summary

From Manual Bottlenecks to Fully Automated Precision

Hexaware helped a leading Belgian insurer transform policy allocation with intelligent robotic process automation in insurance, achieving 58% cost savings, 20% faster processing, and 95% accuracy from Day 1. The solution streamlined seven core processes, ensured GDPR compliance, and significantly reduced manual effort, delivering a faster, leaner, and more compliant operation.

Ready to automate your insurance operations? Explore our insurance services and solutions, and let’s talk about how Hexaware can cut costs, boost speed, and ensure compliance for your business.