Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
Case Study
Multi-lingual, customized and ITIL compliant unified platform
The client, a large conglomerate corporation, struggled with fragmented CRM and HR helpdesk systems across its global operations, leading to inefficiencies and inconsistent service delivery. They needed a unified solution to streamline processes and improve employee and customer experiences.
Hexaware implemented a global CRM and HR helpdesk solution that integrated the client’s disparate systems into a single, cohesive platform. This solution standardized processes, enhanced data visibility, and improved service delivery across all regions. The transformation enabled the client to provide consistent, high-quality support to employees and customers, driving efficiency and satisfaction.
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