UK Water Services Company Achieves a 55% Increase in Process Efficiency with Microsoft Power Platform UK Water Services Company Achieves a 55% Increase in Process Efficiency with Microsoft Power Platform

UK Water Services Company Achieves a 55% Increase in Process Efficiency with Microsoft Power Platform

With digital transformation changing the way businesses function today, it is essential for companies across the globe to swiftly digitalize to drive efficiency and deliver unparalleled customer experience. 

Our client, a leading water supply and treatment utility in the United Kingdom, operated with complex legacy applications that made some of their processes manually intensive, and inefficient. This hindered them from obtaining measurable insights that were imperative to making critical strategic decisions. 

Hexaware helped the client address these challenges in a more timely, cost-effective manner by harnessing the potential of Microsoft Power Platform.   

To facilitate digital transformation, Hexaware helped the client add low-code application development to their application domain strategy, implemented several low-code development apps and Robotic Process Automation (RPA) to automate laborious manual tasks, and performed Lotus Notes assessment for a path to the modernization of Domino databases.  

Additionally, by setting up a robust governance model, the client could now effectively implement, manage, and monitor all activities and, in turn, benefit from rapid ROI, accelerated time-to-market, and enhanced user experience.  

Key Business Benefits:  

  • 90% reduction in the effort to gather data with RPA 
  • 70% improvement in project management process efficiency 
  • 55% improvement in process efficiency with Power Automate 
  • 32% cost savings using data to improve scaling of IT resources 
  • Faster delivery  

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