Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
Case Study
Regulatory laws, emphasis on limited use of natural resources and most importantly, rise in consumer expectations influenced by digital technologies has always been a challenge for the utility industry. This has a huge impact on the industry at large and has to be factored when trying to meet customer expectations. The utility companies have thus started to look at digital technologies as an opportunity rather than a challenge.
This project describes on Hexaware’s experience with a large utility company in creating and launching Automated Virtual Agent to handle water related inquiries.
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