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Data Analytics
May 2, 2025
In today’s business landscape, a static dashboard is barely enough to keep pace because decisions now happen in near real time. Traditional reporting—often confined to canned bar charts and day-old data—struggles to deliver the urgency modern enterprises demand. Yet the underlying problem isn’t just about outdated dashboards. It’s that companies need more predictive power, more integrated data, and more user-friendly interfaces if they’re to turn information into decisive action.
After reviewing 77 BI and reporting services providers, ISG highlighted 13 mid-size leaders driving forward-looking business intelligence (BI) and reporting. Why does this matter to businesses? Big data alone doesn’t guarantee big insight. Unless organizations can combine real-time data capture, advanced analytics (including AI), and user-centric design within dashboards, data initiatives will stall, continuing the legacy problem of “report first, act later.” The result is decisions made by gut feeling, bottlenecks in data retrieval, and missed opportunities for faster market responses.
What sets advanced business intelligence services apart is not data visualization alone but the capacity to predict trends, detect anomalies, and slice the same dataset in multiple ways, whether you’re a CFO exploring financial risk or a frontline manager looking at employee productivity metrics. This shift focuses on building flexible, insight-rich platforms that allow people to discover precisely what they need, from anywhere, at any time, rather than layering in new technology for technology’s sake.
Below, we look at 13 mid-size providers in the 2024 ISG Provider Lens™ Advanced Analytics and AI Services report, including the main challenges, emerging trends, and proven best practices.
These top business intelligence companies highlighted by ISG each have a flair for turning the usual pain points of latent data and static dashboards into dynamic, business-changing experiences. While each name on the list shares a mid-size profile, their approaches differ subtly, from specialized visualization tools to integrated AI pipelines, all converging on a shared goal: make BI more immediate, adaptable, and meaningful.
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Hexaware, one of the top BI and reporting services providers, offersa comprehensive data and AI strategy that enhances organizational efficiency and decision-making. The company’s offerings include data quality assessments, BI/AI roadmaps, and robust governance frameworks. Hexaware focuses on improving data warehousing, implementing data lake solutions, and ETL migrations to cloud environments, ensuring secure and compliant data transitions.
To accelerate the alignment of data and AI analytics tools to business outcomes, Hexaware utilizes Amaze® for Data and AI, which streamlines cloud-based transitions for dashboards and business intelligence while maintaining data integrity and security. Its strong partnerships with major data and AI platform providers like Microsoft, Databricks, Snowflake, and DataRobot drive data-to-intelligence journeys for real, measurable AI impact. Through its latest acquisition, Softcrylic, Hexaware enhances its capabilities as a Microsoft BI Gold Certified Partner, specializing in self-service BI and integrating other leading platforms. This provides organizations with the flexibility to select the most suitable solutions for their needs.
Charting a Path to High-impact BI
Static reports once reigned supreme, but today’s competitive and fast-paced environment requires more. Organizations need to forecast outcomes, detect anomalies, and unify data from disparate systems. The mid-size BI and reporting services providers identified by ISG all excel at blending advanced BI with real-time analytics, predictive insights, and design principles that keep the user front and center.
As advanced BI evolves, solutions that seamlessly integrate real-time data streams, AI, and robust governance will become indispensable. By learning from the approaches outlined here, enterprises can transform their data environment from a static reporting backlog to a dynamic engine of insight. Ultimately, that evolution leads to sharper strategic decisions, agile operations, and a culture that thrives on actionable knowledge.
Elevate your reporting with advanced business intelligence solutions—discover what’s possible!
About the Author
Nidhi Alexander
Chief Marketing Officer
Nidhi Alexander is the Chief Marketing Officer at Hexaware, responsible for developing and building the brand and driving growth across its suite of technology services and platforms. She is responsible for brand, content, digital marketing, social media, corporate initiatives, industry analyst relations, media relations, market research, field marketing, and demand generation across channels.
Nidhi has been anchoring market influencer relationships globally for Hexaware before taking over the marketing function. Within two years, she completely transformed Hexaware’s position across rankings from the industry analyst community. She has also helped build a strong sales channel via advisor-led deals for Hexaware.
A recognized and accomplished marketing professional known for breakthrough results, Nidhi brings in diverse experience across brand building, analyst and advisor relations, field marketing, academic relations, employer branding, journalism, and television production over the last two and half decades.
Before Hexaware, she was in leadership positions in firms like Infosys and Mindtree. She is a recipient of the Chairman’s award at Infosys, Mindtree, and Polaris. She started her career in journalism with Star Television (News Corp) and was associated with several award-winning news and current affairs programs like Focus Asia, National Geographic Today, Star Talk, and Prime Minister’s Speak.
Nidhi holds a degree in English Literature from Jesus and Mary College, Delhi University, and a Masters in English Journalism from the Indian Institute of Mass Communication, Delhi. She currently resides in Bridgewater, New Jersey, with her husband and two children.
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Business Intelligence (BI) refers to the technologies and practices used to collect, analyze, and present business data. It helps organizations transform raw data into actionable insights, enabling better decision-making and strategic planning.
Implementing BI can lead to improved decision-making, enhanced operational efficiency, and the ability to identify trends and opportunities. By leveraging BI tools, organizations can gain a competitive edge and optimize their performance across various departments.
Reporting involves the process of preparing and presenting data in a structured format, often through visualizations and dashboards. It allows stakeholders to easily interpret data and make informed decisions based on the insights provided.
While BI encompasses a broader range of activities related to data analysis and decision support, reporting specifically focuses on data presentation. BI includes data mining, analytics, and performance management, whereas reporting is primarily about creating and sharing reports that summarize findings.
A BI and reporting system typically includes data sources, data warehousing, analytics tools, and visualization dashboards. Popular tools available include Qlik, Tableau, Power BI, Looker, and Domo.
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