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Small Language Models, Big Impact: The Future of Enterprise AI Agents

Digital & Software Solutions

Last Updated: September 30, 2025

Artificial intelligence is in a fascinating moment. For years, the spotlight has been squarely on large language models (LLMs). They’ve dazzled us with their ability to hold human-like conversations, tackle open-ended questions, and solve problems across wildly different domains.

But when it comes to the real-world work of Agentic AI—the kind that power apps, automate workflows, or crunch through repetitive tasks—bigger isn’t always better. In fact, the future of Enterprise AI Agents may belong to a different class of models altogether: small language models (SLMs).

According to research out of NVIDIA and Georgia Tech, SLMs are not only powerful enough for most agentic use cases, they’re economical, faster, and more flexible. If LLMs are the Swiss Army knife of AI, SLMs are the right-sized power tools you actually reach for day-to-day.

Let’s dig into why this shift matters, where SLMs outperform, and what it means for enterprises looking to scale AI responsibly.

Why the Hype Around “Agentic AI” Matters

First, some context. Agentic AI refers to systems that don’t just spit out text—they act. They can decide when to call APIs, orchestrate workflows, generate code, summarize documents, or manage tools in a chain of actions. Think of them less as chatbots and more as semi-autonomous digital coworkers.

This market is exploding. Surveys show more than half of large IT enterprises are already deploying Enterprise AI agents, with billions of dollars in venture funding pouring into startups. By 2034, the sector is expected to reach nearly $200 billion.

But powering these agents with today’s mega-models has a serious downside: cost, latency, and sustainability. Every API call to an LLM eats compute cycles, racks up cloud bills, and leaves a carbon footprint. For workflows where tasks are narrow, repetitive, and predictable, LLMs are overkill.

That’s where Lightweight AI Models like SLMs step in.

Small but Mighty: What Makes SLMs Different

SLMs are typically models under 10 billion parameters—compact enough to run on consumer-grade hardware, but still capable of sophisticated reasoning.

The latest generation of SLMs punches far above its weight:

  • Microsoft’s Phi-3 Small (7B) matches or exceeds the performance of some 70B models on commonsense reasoning and code generation.
  • NVIDIA’s Nemotron-H (2–9B) delivers instruction-following accuracy rivaling 30B+ LLMs while using a fraction of the compute.
  • Salesforce’s xLAM-2-8B actually beats frontier models like GPT-4o on tool calling.
  • DeepSeek-R1-Distill (1.5–8B) outperforms GPT-4o and Claude 3.5 Sonnet on reasoning tasks.

What this means in practice: you can achieve near-LLM performance, often 10–30× faster and cheaper, without needing a supercomputer in the loop.

Why SLMs Outperform in Agentic AI

So, why are SLMs better suited for agentic workloads? Three main reasons stand out.

  1. They’re powerful enough for the job

Most agentic tasks don’t need open-ended creativity. They need reliability, speed, and strict adherence to formats. When an agent has to spit out JSON for an API call, or generate boilerplate code, “good enough” isn’t just fine—it’s preferred. SLM-First Architectures make this possible.

  1. They’re far more economical

Running a 7B SLM costs 10–30× less per inference than a 70–175B LLM. That’s not just lower cloud spend—it’s also faster responses for end users, reduced GPU load, and greener AI deployments.

Add in techniques like parameter-efficient fine-tuning (LoRA, QLoRA) and edge deployment (e.g., NVIDIA’s ChatRTX), and SLMs unlock agility that LLMs can’t match. You can tweak them overnight, run them on local devices, and scale them without ballooning your infrastructure.

  1. They’re more flexible and modular

Agentic systems are naturally heterogeneous. One model parses intent. Another generates summaries. Another calls APIs. Why force all of that through a giant LLM? Instead, enterprises can build “Lego-like” systems of lightweight AI Models. This modularity makes agents easier to debug, adapt, and scale over time.

In fact, SLM-first architectures are often the only path to sustainable, enterprise-ready AI.

Vertical Use Cases Where SLMs Shine

Let’s look at how this plays out in specific industries and workflows.

Banking and Financial Services

Fraud detection agents often need to parse transaction logs, flag anomalies, and trigger alerts. These are repetitive, tightly scoped classification tasks. SLMs can be fine-tuned to handle this with high accuracy at a fraction of the latency and cost of LLMs.

In AI-powered customer support, agents responding to balance inquiries or card replacement requests don’t need world knowledge. They need speed, consistency, and regulatory alignment—exactly where SLMs excel.

Healthcare and Life Sciences

Think about an agent that transcribes and structures patient notes into a standard template for electronic health records (EHR). That’s a perfect use of AI in Healthcare, but it’s a constrained task requiring accuracy, not open-ended reasoning.

SLMs can be fine-tuned to follow strict formatting rules—ensuring compliance and lowering the risk of hallucinations. And because they can run locally, SLMs also strengthen data privacy, keeping sensitive health information closer to the edge.

Software Engineering

Coding agents like MetaGPT often overuse LLMs for boilerplate generation, templated documentation, and simple test scripts. Case studies show that 60% of its LLM queries could be replaced by SLMs. That’s a massive saving. Developers still get access to a large model when deep reasoning is needed (e.g., complex debugging), but the majority of grunt work shifts to smaller, faster models.

Enterprise Workflow Automation

Open Operator, a popular workflow automation agent, could offload 40% of its tasks to SLMs. That includes intent parsing (“send this email”), template-based summaries, and routing commands.

Instead of paying premium rates for every step of a business workflow, organizations can strategically invoke LLMs only when absolutely required.

IT and Helpdesk Support

For password reset flows, access requests, or common troubleshooting scripts, SLMs are more than enough. They can be embedded directly into enterprise systems, delivering instant responses without pinging a centralized LLM API.

That not only cuts costs but also reduces dependency on external cloud providers—critical for industries with strict compliance requirements.

Where Vibe Coding Meets SLMs

If SLMs are the future of agentic AI, then vibe coding is how developers will tap into that future. Vibe coding is all about shifting focus from writing boilerplate to expressing intent—developers say what they want, and AI handles the heavy lifting.

Here’s where SLMs shine. Because they’re small, fast, and fine-tuned for scoped tasks, they’re perfect companions for vibe coding environments. Instead of routing every developer query through a heavyweight LLM, teams can spin up lightweight SLMs for things like:

  • Scaffolding a serverless function in seconds.
  • Generating test cases aligned to a project’s framework.
  • Parsing logs and highlighting only the anomalies that matter.
  • Enforcing formatting and compliance rules without slowing down the dev workflow.

The result? Developers stay in flow, working at the speed of their ideas, while SLMs quietly handle the repetitive grunt work. LLMs don’t disappear—they step in when truly complex reasoning or cross-domain knowledge is needed. But for the 80% of tasks that are mechanical or scoped, SLMs keep vibe coding light, fast, and sustainable.

This is how enterprises can reimagine software delivery: AI agents powered by SLMs as everyday coding partners, with LLMs reserved for deep problem-solving. It’s not just efficient—it’s empowering.

The Roadblocks (and Why They’re Temporary)

If SLMs are this good, why aren’t they everywhere yet? Three main barriers stand in the way:

  1. Infrastructure inertia. Enterprises have already invested heavily in centralized LLM hosting, so the ecosystem leans that way.
  2. Benchmark bias. Most model benchmarks are generalist tests (translation, open-ended reasoning), not the narrow metrics that matter in agentic workflows.
  3. Marketing gap. LLMs get the headlines; SLMs fly under the radar.

The good news? These aren’t technical dead-ends. They’re just growing pains. As organizations feel the pressure of cloud costs, latency, and sustainability goals, the shift to SLM-first design will accelerate.

A More Responsible Future for AI

At Hexaware, we see this shift as more than just a technical tweak. It’s an opportunity to build AI that’s:

  • Economical — cutting infrastructure costs by orders of magnitude.
  • Sustainable — lowering energy use and carbon impact.
  • Democratized — enabling more organizations to run capable AI locally, not just in big tech’s cloud.

The rise of SLMs means enterprises no longer have to choose between capability and efficiency. They can have both. By adopting an SLM-first mindset, businesses can unlock the future of AI agents, where they are accessible, affordable, and aligned with real-world needs.

Final Thoughts

Large language models will always have their place, especially for open-ended reasoning and conversation. But the day-to-day reality of agentic AI doesn’t require a giant brain—it requires the right brain for the right job.

That’s why the future of enterprise AI agents isn’t just big. It’s small.

Small language models are stepping up as the practical backbone of agentic systems. They’re faster, cheaper, easier to adapt, and perfectly suited for the modular workflows enterprises rely on.

And when paired with vibe coding, they unlock a whole new way of working—developers expressing intent, AI agents handling execution, enterprises scaling sustainably.

Because when it comes to agentic AI, small really is mighty.

About the Author

Raj Gondhali

Raj Gondhali

Global Head, Life Sciences & Medical Device Solutions

With over two decades of experience, Raj Gondhali has been pivotal in building and scaling impactful teams across Customer Success, Professional Services, and Product Delivery. His unique blend of vibrant energy and creativity consistently pushes the envelope in exceeding customer expectations.

Raj began his career as a consultant for Analytics SaaS startups and Biotech firms in the Bay Area, with a strong focus on the pharmaceutical industry's data and analytics challenges. He spent 23 years at Saama as an executive, playing a key role in its transformation into a leading SaaS platform for Clinical Data and Analytics. He is now spearheading digital transformation in clinical solutions at Hexaware, the industry’s fastest-growing Life Sciences practice.

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About the Author

Dhruv Subhash Chamaria

Dhruv Subhash Chamaria

AI Innovator

Dhruv Subhash Chamaria is an AI Innovator at Hexaware, focused on Generative AI, Large Language Models (LLMs), and building autonomous multi-agent systems using LangChain. With a Master’s in Computer Science and over two years of experience, he develops end-to-end AI solutions—from data preprocessing to model deployment. Dhruv specializes in applying AI to clinical trials and life sciences, with expertise in deep learning, statistical analysis, and vision transformers. He is certified in Deep Learning, Machine Learning with Python, and Retrieval-Augmented Generation (RAG), and is driven by a passion for using AI to create real-world impact across diverse sectors.

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FAQs

Small Language Models (SLMs) are lightweight AI models—typically under 10 billion parameters—that are compact enough to run on local devices while still delivering strong reasoning, automation, and task execution. They’re designed for speed, efficiency, and targeted use cases rather than broad, general-purpose conversation.

SLMs are better for Agentic AI because most agentic tasks are narrow, repetitive, and format-driven. Instead of over-relying on large models, SLMs handle these scoped jobs faster, cheaper, and with lower energy use, making them ideal for SLM-First Architectures.

In the LLM vs. SLM debate, LLMs excel at open-ended reasoning and broad language understanding. SLMs, on the other hand, shine in modular workflows where speed, cost-efficiency, and precision matter. In many enterprise scenarios, combining the two—using LLMs sparingly and SLMs by default—delivers the best results.

Industries with structured, repetitive processes benefit most:

  • AI in BFSI — fraud detection, compliance, and customer support.
  • AI in Healthcare — EHR transcription and medical documentation.
  • AI in IT Helpdesk — password resets, troubleshooting, and automation.
  • AI Workflow Automation — streamlining enterprise processes at scale.

Vibe Coding in AI is a new way of developing software where developers express intent in natural language, and AI Coding Assistants handle the execution. With SLMs doing the repetitive tasks—like scaffolding functions or generating test cases—developers stay in flow, focusing on creativity and innovation.

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