Hexaware Named a Leader and Rising Star in the ISG Provider Lens® Salesforce Ecosystem Partners 2026 U.K. Quadrant Report
April 29, 2026
Information Services Group (ISG), a technology research and advisory firm, has recognized Hexaware in the ISG Provider Lens® Salesforce Ecosystem Partners 2026 – U.K. report across two quadrants: Leader in Innovation on Salesforce/Agentforce and Rising Star in Value Realization and Optimization Services.
Some of the top service providers who have been called out as Leaders in the report are: Hexaware, Accenture, Infosys, TCS, and Capgemini.
These recognitions show Hexaware’s strength across both innovation and ongoing value delivery. ISG highlights Hexaware’s ability to fuse Agentforce, Einstein AI, Data Cloud, MCP-based automation, digital workers, and proprietary platforms such as RapidX®, Tensai®, and Amaze® to support AI-native Salesforce outcomes, seamless AI integration, and reliable releases.
Leader – Innovation on Salesforce/Agentforce
ISG highlights Hexaware’s innovation in operationalizing AI within Salesforce through Agentforce. The report points to autonomous agents that navigate Salesforce metadata and automate workflows, helping accelerate use cases such as case summarization, sentiment analysis, and next-best action. It also notes Hexaware’s ability to deploy tailored Agentforce agents in 4–6 weeks using structured and unstructured data with iterative feedback loops.
The report also calls out Hexaware’s AI-enabled sales and service capabilities across Agentforce Clouds. These include guided selling, Deal Desk, autonomous agents with Einstein Bots, and MCP-based orchestration, supported by security and compliance accelerators for enterprise-grade reliability.
Rising Star – Value Realization and Optimization Services
In this quadrant, ISG highlights Hexaware’s end-to-end application management model spanning build, transform, and run. The report points to automation, digital workers, outcome-based AMS, and BPaaS-style managed operations that support standardized, high-volume Salesforce processes and sustained optimization.
ISG also emphasizes Hexaware’s structured approach to value realization through health checks, maturity assessments, dashboarding, predictive case management, and org intelligence. RapidX® is noted for analyzing metadata, technical debt, and functional process flows, while Tensai® and Amaze® support automation across testing, deployment, data migration, and modernization activities.
Hexaware Named a Leader in Innovation on Salesforce/Agentforce in the ISG Provider Lens® Salesforce Ecosystem Partners 2026 U.K. Quadrant Report
Hexaware Named a Rising Star in Value Realization and Optimization Services in the ISG Provider Lens® Salesforce Ecosystem Partners 2026 U.K. Quadrant Report
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